Slide-out: A section of the RV that automatically extends and retracts.
Pop-out: A section of the RV that manually extends and retracts.
On-board generator: A generator that is built into the RV.
Portable generator: A portable generator that can be added to the RV.
Full hookup campsite: A campsite that allows you to hook up the RV to sewer, water, and electricity. Sewer hookups allow your waste to go right out of your RV through your sewer hose. A water hook-up allows you to connect to the city water supply. Electric hookups allow you to plug your RV into a power pedestal and power your electric RV appliances and components without using a generator, battery power, or solar power.
Back-in campsite: A campsite that requires you to back in, with only one entrance/exit. This means you must back up into the site for the utilities and hookups to be on the correct side of the RV, making it easier to hook up the RV.
Pull-through campsite: A campsite where you can drive forward through the site entrance and continue forward to exist the site. The utilities will be on the driver's side of the site.
Boondocking or dry camping: Camping "off-grid", with no hookups.
Awning: A retractable sunshade on the outside of the RV.
Greywater tank: A tank that holds wastewater from the RV shower and sink.
Blackwater tank: A tank that holds wastewater from the RV toilet.
Cargo weight: The total weight of the RV, with all interior items and gear added (as opposed to the dry weight of the RV).
Diesel pusher: A motorhome with a diesel engine, as opposed to a gas engine.
Toy hauler: An RV that is capable of carrying ATVs, carts, motorcycles, etc.
Trailer brakes: Built-in brakes that are activated by electric impulse.
Inspection: A mandatory detailed full walk-through of the RV with the renter upon collection and return
Act of God: A sudden and violent act of nature which could not have been foreseen or prevented. (flood, earthquake etc).
Adjuster: A person who investigates claims and recommends settlement options based on estimates of damages and insurance policies held.
Appraisal: An estimate of value, also referred to as an estimate or quote.
Appraiser: Individual assigned by the insurance company to investigate the claim.
Claim: A request made by the insured for insurer remittance of payment due to loss incurred and covered under the policy agreement.
Cover: To insure.
Deductible: Portion of the insured loss paid by the policyholder, the renter.
Estimate: Also referred to as a quote or appraisal; the value of required repairs.
Fair value: The amount at which an asset (or liability) could be bought (or incurred) or sold (or settled) in a current transaction between willing parties, that is, other than in a forced or liquidation sale. Quoted market prices in active markets are the best evidence of fair value and shall be used as the basis for the measurement, when applicable.
Independent diagnosis: Independent checking on a unit, usually by a mechanic or repairs garage.
Insured: Party(ies) covered by an insurance policy.
Loss: Physical damage to property or bodily injury.
Market value: Fair value or the price that could be derived from the current sale of an asset.
Negligence: Failure to exercise reasonable consideration resulting in loss or damage.
Peril: The cause of property damage or personal injury, the origin of a claim for insurance.
Policy: A written contract of an insurance agreement.
Premium insurance coverage: The higher level of insurance coverage offered to renters. Has a lower deductible level than the standard coverage.
Quote: see appraisal or estimate.
Rebate: A refund of part or all of premium payment.
Release form: If the owner would like to be paid for the required repairs before they have been completed we can oblige this however in this situation we would cover 100% of the required parts but only 50% of the labor cost. We send them a release form to sign confirming they agree with this before issuing any payment to the owner.
Security deposit: The deposit that a renter pays prior to the start of the rental and refunded upon completion of the rental and closeout process. Please note that if a Claim or Dispute is opened during the closeout process both the renter's security deposit and the owner's 2nd payout are placed on hold until the Claim or Dispute has been resolved.
Standard insurance coverage: Our standard level of insurance coverage offered to renters where the standard deductible amount applies to renters.
Third-party: A person or property other than the insured or insurer.
VIN: The vehicle identification number (VIN) on a vehicle.