At RVezy, we are always working to make our platform as secure as possible for all of our users. That's why you'll be prompted to verify your account as soon as you sign up by submitting your driver's license and a selfie to confirm your identity. This process helps keep RVezy safe by preventing fraudulent users from using our platform.
How does it work?
You will be asked to enter your phone number to begin the process. If the phone number entered is different from the one you signed up with you may be asked to save that as your primary number, so we can reach you in the future regarding details of any future bookings.
When you are asked to confirm your identity, you'll need to add a photo of a government-issued ID (driver's license or passport). Additionally, you will be asked to take a photo of yourself.
Your photo ID card must match the first and last name which you used to create your RVezy account and the selfie you take must match the photo on your ID. If your ID doesn't appear to be valid, you may lose certain booking capabilities within the platform and future bookings may be canceled.
For a step-by-step tutorial on completing your account verification, you can read this article or check out this video tutorial.
When do I need to complete this account verification?
As a guest, you can verify your identity as soon as you create your RVezy account. While we highly recommend completing it right away, it's not yet mandatory to continue navigating the platform. You will still be able to search for RVs in your area, send a booking request to a host, and even pay for your booking.
Your account verification becomes mandatory once you've reserved an RV for your trip as it is required to access your rental agreement.
As a host, it's mandatory to complete your account verification before your RV listing can be published live on the site.
Types of ID
RVezy only accepts official government-issued photo ID, which includes driver's licenses and passports. Temporary paper licenses will not be accepted.
Privacy
Here at RVezy, we take your privacy and security very seriously. The information you provide through your account verification is governed by our terms of service and is protected by the same secure encryption technology used to process online credit card transactions. Your identification details will be screened and verified by a third-party system made available to us.
The following information may be provided:
- The first name and first initial of your last name on your ID
- Whether your ID verification was successful
- Your profile photo
The following information will never be shared with an RV host or traveler who uses RVezy:
- The photo of your ID
- The photo you take of yourself during the ID verification
- Any information listed on the government-issued ID
