How can I apply to remove cancellation penalties? Updated March 28, 2023 14:13 As an RV host, we understand that circumstances out of your control may result in needing to cancel a confirmed booking. In those instances, cancellation penalties will still apply. However, if you feel that your reason for canceling is valid, you can contact our support team and apply to have your penalties removed. What is considered valid circumstances? RVezy has outlined a review process for the following cancellation reasons: Extenuating circumstances RV is not fit for the road In order to have the cancellation penalties removed due to the above reasons, documentation must be submitted to our support team for review. What qualifies as an extenuating circumstance? Extenuating circumstances can include the following: Family or medical emergency Natural disasters What makes an RV unfit for the road? An RV may be deemed unfit for the road in the following situations: Mechanical issues have rendered the RV unable to be driven (engine or transmission issues, towing components, tires, etc.); Core components of the RV (such as slide-outs, etc.) are unusable; Exterior damage rendering the RV unsafe to be driven; Etc.