In the unfortunate event that a host cancels your booking, you'll have the option to be refunded through your original payment method or in the form of RVezy credits. You can select one of these two options for 48 hours following the cancellation. After 48 hours, a refund will be automatically issued to your original payment method.
Selecting your refund method
When your booking is cancelled by the host, you'll receive an email to notify you and inform you of your refund options. You can either click through that email, or simply log in to your RVezy account and head to your inbox. From there, click on your conversation with the host to select your preferred refund method:
RVezy credits
If you choose to be refunded in the form of RVezy credits, not only will you be refunded the full amount paid, but you'll also get an extra 10% in credits to help you find another RV! The credits will be immediately available to be used towards your next rental - no need to wait for a refund to be processed.
Original payment method
If you choose to be refunded to your original payment method, you'll receive a refund of the full amount paid at the time of cancellation. The refund will take 5-7 business days to be processed and returned to your card.
