For up to 30 days after your trip has ended, the host will be able to request additional fees. This could be for damages, extra mileage, generator or propane usage, and more.
When the host requests these fees, you’ll be notified and prompted to review them through your RVezy account. Simply access the booking and click on the banner at the top of the page to view the request.
A new window will open where you can view the requested fees, the explanation provided by the host, and the evidence they included.
After reviewing their request, you can either accept it or dispute the fees. If you choose to dispute the fees, a member of our support team will contact you within 1 to 2 business days. After they’ve collected and reviewed evidence from both parties, they’ll come to a resolution.
Note that you will have 48 business hours to accept or dispute the requested fees. If you do not take action within 48 business hours, the fees will be automatically charged to the card on file.
You can read more about the dispute process here.
