RVezy strives to create a safe and trustworthy environment for our users. To ensure a positive experience, it is crucial to understand and adhere to prohibited actions related to users' contact information. This article outlines the guidelines and rules that must be followed to maintain our platform integrity and protect our users' privacy.
1. Misusing Guest Contact Information:
Using guests' contact or identity information in ways unrelated to the booking or breaching RVezy's Terms of Service and Privacy Policy is strictly prohibited. This includes any actions that violate the agreed-upon terms or compromise the privacy and security of our users.
2. Pre-Booking Contact Information Requests:
Hosts are not allowed to request guests' contact information before booking. The contact information for both parties is available in the Booking Voucher document, which is available after a booking has been paid for and confirmed. All communications regarding a booking, including inquiries, discussions, and arrangements, must be conducted solely through RVezy's platform. This ensures transparency and protection for both parties.
3. Unauthorized Credit or Background Checks:
It is prohibited to ask guests for their contact information to conduct credit or background checks unless it is required by law or for compliance reasons. Hosts should rely on the verification processes and trust & safety measures RVezy provides to ensure their guests' security, privacy, and reliability.
4. Government-Issued ID Requests:
Hosts should not request guests to send photos of their government-issued IDs prior to their arrival unless legally mandated. This helps maintain guest privacy and prevents unnecessary sharing of sensitive information.RVezy conducts comprehensive background checks and identity verification procedures before guests can make bookings. Hosts are only required to verify guests' identification, if necessary, on the start date of the booking before releasing the RV to them.
5. Violation of RVezy's Terms of Service:
Using the contact information provided by RVezy for purposes that violate our platform's Terms of Service is strictly prohibited. This includes any actions that go against the agreed-upon rules and guidelines set forth by RVezy.
6. Unauthorized Use of Guest Contact Information:
Selling, sharing, or using guests’ contact information for marketing communications or adding them to contact lists without their explicit consent is not allowed. Hosts should respect the privacy of their guests and refrain from using their contact information for any purposes other than those directly related to their stay. Please check out the terms and conditions set out in RVezy’s Privacy Policy.
In conclusion, respecting guests' privacy and safeguarding their personal information is crucial to maintain trust and foster a positive community on RVezy. Hosts can create a secure and welcoming environment by adhering to the prohibited actions regarding guests' contact information outlined in this article. It is important for all users to understand and comply with these guidelines to ensure a smooth and enjoyable experience on our platform.
