To maintain the integrity, security, and transparency of the RVezy platform, there are specific restrictions and guidelines regarding communication outside of our platform. These guidelines help ensure a reliable and protected booking process for all users. Please take note of the following:
1. Requesting Guests to Fill Out Forms or Communicate via non-RVezy Channels before accepting a booking:
Hosts should not request guests to fill out forms or communicate through channels outside of RVezy, such as calls or emails, prior to accepting booking requests. All communication related to a booking, including inquiries, discussions, and arrangements, must be conducted exclusively on the RVezy platform. This policy guarantees transparency and safeguards the interests of both hosts and guests.
2. Requesting Contact Information from Guests Before Booking:
Hosts must refrain from requesting guests' contact information before a booking is confirmed. All guest communications related to a booking, including discussions, itinerary details, and inquiries, should be conducted solely on RVezy's platform. This policy helps maintain a centralized and secure communication channel for both hosts and guests.
3. Contacting Potential Guests Outside of RVezy Before Booking:
Hosts should not contact potential guests outside of RVezy's platform before a booking is made with the intention of moving the transaction off our platform. This includes making payments or conducting any other booking-related activities outside of RVezy. Such actions are strictly prohibited and undermine the protections and benefits provided by RVezy.
Adhering to these restrictions and guidelines ensures a fair and trustworthy environment for all users. It also helps us maintain the highest standards of security and quality within the RVezy community.
If you have any questions or concerns about these communication policies, please reach out to our customer support team. They are available to provide assistance and clarification.