If you have received credits, they would be visible on your profile page.
Once you have made a booking request and are ready to pay, after adding your credit card details on the payment page, the system will automatically deduct the credit amount you have and charge you for any remaining balance.
If you still have credits available on your profile after this step, and there is one more remaining payment to be made on your booking, the system will automatically deduct those credits from the balance payment and charge your credit card the remaining amount.
- Credits cannot be applied to make the security deposit payment.
- Credits received from a Canadian booking cannot be used towards a US booking, and vice versa.
For more information about payments, please check the following article: How does the payment schedule work?