RVezy enforces a cancellation policy that ensures a fair and equitable process for both guests and hosts.
Modified cancellation policy for bookings impacted by the forest fires in Alberta
If you have a trip taking place within the next 2 weeks (between May 23rd and June 6th) occurring in one of the areas impacted by the forest fires in Alberta, and you can no longer go on your trip:
- Contact the RV host to advise them of the situation and discuss the possibility of postponing your trip to a later date.
- If your trip cannot be postponed and must be cancelled, the RV host may cancel the booking and contact RVezy for the cancellation penalties to be waived. As a guest, you will receive a full refund of all fees paid.
If you're unsure whether your trip is taking place in one of the impacted areas, you can consult the following websites or contact us:
If you have a booking starting after June 6th, please contact us next week (the week of May 29th).
If cancelled by the guest more than 30 days from the start date of rental:
The guest will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax.
If cancelled by the guest between 30 days and 8 days from the start date of rental:
The guest will be refunded 50% of the rental amount and will forfeit the RVezy service fee and its tax as well as the 2nd half of the rental amount. The host will receive a payout of 50% of the rental amount minus the RVezy service fee and its tax.
If cancelled by the guest 7 days or less from the start date of rental:
The guest will forfeit the full rental amount as well as RVezy's service fee and its tax. The host will receive a payout of the full rental amount minus the RVezy service fee and its tax.
24-hour grace period:
Guests are entitled to get a full refund if they cancel within 24 hours from the time the host accepts the booking. The host will not receive a payout.
The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
Please note that the 24-hour timeline is strict to the exact time the host accepts the booking.
If cancelled by the host at any time:
The full amount paid will be refunded to the guest, including all fees and taxes.
You can view this article for more information on our host cancellation policy.
Add-ons, Cleaning fees, Insurance, & Roadside
In the event that a guest needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fees, insurance, and roadside fees, as well as the tax applied on those items will be refunded.
Please note that RVezy does not cancel bookings on behalf of users at their request. If a host or guest wishes to have a booking cancelled, they will need to log in to their account and cancel their booking through the booking details page. After clicking on the Cancel button, users will have to read and acknowledge the cancellation policy before confirming their decision to cancel the booking.
If you wish to modify a reservation, please DO NOT cancel the booking, as the above cancellation policy will apply. Instead, please contact us notifying us of the changes needed and we will do the necessary updates.