As an RV owner, we understand that unexpected things can happen to your RV that may render it damaged or unfit to be rented.
In this situation, the first step is to contact the renter as soon as possible to inform them of this situation and discuss the next steps.
The next step would be to cancel the booking. This would be considered an owner cancellation, therefore the renter will be fully refunded as per the cancellation policy. Owners do not receive a payout for an owner cancellation, even if it is due to the RV being damaged or unfit.
Additionally, you should contact us so we can get in touch with the renter and help them find another RV for their trip.
