When you receive a booking request and start communicating with a guest, you will want to keep a few things in mind throughout your conversation including:
- The details of their itinerary: You want to ensure that the guest is planning an itinerary you are comfortable with and is not going to any of the restricted or prohibited travel areas.
- The number of people going on the trip: Guests should already know how many people can sleep in your RV based on your listing, however, it's always good to check that your RV will have enough seatbelts and beds to accommodate everybody. You'll also want to check if the guest is planning on bringing any pets.
- The pick-up and drop-off times and location: It's best to iron out these details as early on as possible to avoid any issues on the start date of the rental. Try to coordinate with the guest what times and location work best for both your schedules to pick up and return the RV.
- If the guest has requested delivery, confirm with them the location where they wish to have you deliver your RV and make sure the delivery range they have selected matches the distance you'll need to travel.
- The guest's comfort/experience level: It's always good to check how experienced and comfortable the guest is with RVing. Some guests will be trying out RVing for the first time, while others may be experienced RVers.
- If the guest is planning on towing your trailer, it's also good to check their level of experience with towing to make sure you are comfortable letting them do so.
- The guest's towing vehicle and equipment (for trailer hosts): If you are a trailer host and the guest is planning on towing your trailer, you'll want to make sure that they have the right vehicle and equipment to safely tow your trailer. This includes verifying their vehicle's towing capacity, tow hitch size, connector pins, etc.
- Your personal policies: If you have any specific conditions or restrictions you want to enforce, it's best to mention them right off the bat. If the booking moves forward and the guest pays, you won't be able to enforce any other conditions later.
- This may include pets, smoking, roadside assistance selection, usage of certain features or equipment, etc.
- The guest's age: All guests should be at least 25 years old. If you have doubts about a guest's age, it's good to check with them before allowing them to proceed with the booking.
