Accidents and damages are rare, but they do happen. For that reason, we offer commercial insurance coverage to our owners, so you know that your RV will always be protected on your rentals.
If your RV sustains substantial damages during a rental, or if your renter gets in an accident, you can open an insurance claim during or after the rental period.
Opening an insurance claim
You can open an insurance claim on a booking any time after the trip has started. To do so, simply access the booking details page in your account by accessing the Bookings tab and clicking on the booking.
On the left-hand side of the page, click on "Start insurance claim" to begin the claim submission process.
This will bring you to a new page, where you'll have to fill out a claim submission form:
Policy Number
The policy number that needs to be entered in this field is the booking number associated with the incident.
Delivery/Pickup
In the next field, you'll need to note whether or not the claim occurred during the transportation of the RV during delivery or pick up.
Details of the claim
Next, provide as much detail as possible about the claim. This includes any relevant information such as the extent of the damages, when and how the incident occurred, and if a third party was involved.
The estimated cost of the repair
This field is for you to provide an estimated cost for the damages to your RV. Please note that if the damages are likely to fall within the security deposit amount, you can simply add a damage charge and proceed with the closeout.
If you do not have an exact number, you can simply guesstimate an amount that seems realistic and this amount can be subject to change at a later time.
You'll also have to provide an explanation for the estimated cost or any supporting documentation such as a quote, however, if the amount is not confirmed you can simply explain this.
Files
You will also have the ability to upload any relevant files to attach to your claim submission. This can include photos of the RV that may not be included in the departure and return inspections, a copy of a quote you may have already received from a garage, etc.
Once all of the above fields have been filled out, you'll be able to click Submit Insurance Claim and officially open the claim on the booking. A member of our Trust and Safety team will be assigned to the claim and will contact you to discuss the next steps.
