When an accident or collision occurs, a claim will have to be opened during the closeout process on the website or the App.
If the collision was not too significant, and the renter can continue with their trip, the claim will be opened upon return of the RV, during the closeout.
The owner is required to get an estimate from a garage and then add the quoted amount into the “damage” section in the closeout as soon as possible. He or she will then be prompted to open a claim, provide relevant documentation and fill out a form. Once completed, RVezy will be notified, and a member of the claims team will reach out to both the owner and renter to gather information.
It is important that the departure and return checklist be filled out and signed by both owner and renter. The checklist is equally the owner’s responsibility as much as it is the renter’s in order to document the condition of the RV and to protect oneself in the event of a claim.
If the collision was significant and the trip had to be interrupted, RVezy will need to be notified immediately, and an insurance claim will need to be opened. If no return checklist was completed due to an accident, the renter must document the state of the RV through photos and videos for insurance purposes before leaving the RV at the garage.