Roadside assistance is not mandatory for bookings regardless of whether renters choose RVezy’s roadside or not. The renter’s responsibility to get the RV off the road remains the same in all conditions.
If the owner would like to add an extra peace of mind, they can require renters to have some kind of roadside assistance while they are discussing the terms of the rental.
Once the renter makes a payment on a booking, the owner cannot enforce any terms not previously agreed to.
During the booking process, roadside assistance is added to the booking by default and renters have the option to opt out if they wish by clicking on "Edit Booking". If they change their mind later and want to add it again to the booking, they can do so from the booking details page up to 24 hours before the start of the rental.
For modifications related to adding/removing roadside assistance after the start of the trip date:
- Roadside assistance cannot be removed from a booking once the trip start date is active.
- If you had opted out of roadside assistance and decide to add it back after your trip has started, please note that roadside can only be added starting 24 hours after your request.
This can be done either by calling us at 1-855-697 8399, or by emailing us.
When selecting RVezy roadside, the renter will receive a certificate that includes the roadside assistance phone number.