There are a few reasons why a driver application might not be approved. Here are the most common reasons for a driver application being denied. 

1. The applicant is under 25 years old, or did not meet other eligibility requirements. 

In order to be eligible as a driver on our platform, you must meet certain requirements. This includes being at least 25 years old. 

2. You submitted a temporary license, or a license made of paper. 

Temporary licenses, and paper licenses are not compatible with our system. Depending on your situation, we may be able to find an alternate solution. Please contact our support team for support. 

3. The photo of your driver's license or your selfie was blurry or illegible.  

If a photo is blurry or illegible, the system may deny your application. You can send yourself a new link to try again, or contact support if you are having trouble. 

4. Your license is not from one of the following eligible regions: Canada, United States, Mexico, United Kingdom, European Union, Australia, New Zealand.

If you are from any other country, you will need an international driver’s license which can be acquired at specific offices available in your country.

If your driver application failed and you need further assistance, please contact us for assistance.