There can be various reasons why you are not able to submit your driver application from your upcoming booking. This article will offer some troubleshooting tips so you can try to resolve the issue you may be having.

United States

If you are having some difficulty submitting your driver application as an American renter, you will be prevented from moving to the next step of the application until the issue is resolved.

The first step of the application is to input your birth date. If you are less than 25 years old as per the birth year entered, you will not be allowed to proceed with your application - the Next button will be greyed out and you will not be able to click on it.

On the second step of the application, you will be asked to answer a series of questions about your driving history. If you do not answer one of the questions and try to click Next, the question will be highlighted in red and you will need to answer it in order to proceed.

On the next step, you'll be asked to confirm your answers to the questions answered in the previous step.

After submitting your answers, the next step will ask you to take a picture of your driver's license.

Click on Upload Photo and the back camera of your phone will automatically open so you can take a picture of your license. You may be asked to grant the software access to your phone camera - make sure to click Allow, otherwise you will not be able to proceed with your application.

After taking the picture of your driver's license, you'll be asked to take a selfie. The front camera on your phone will automatically open and you'll simply need to follow the prompts on the screen to take your selfie.

With this last step completed, your application will be submitted.

If your application is not approved, a member of our Customer Success team will be in touch to assist you.

Canada and other countries

If you are having some difficulty submitting your driver application as a Canadian or international renter, you will usually be presented with an error message or a field highlighted in red to indicate what is preventing you from submitting your application.

It may be that you forgot to answer one of the questions, so go through the application again and make sure to have filled out every question and required field. Questions you missed will be noted with this message in red:

You will be asked to enter your birth date. If you are less than 25 years old based on the birth year selected, you will not be able to proceed with your application.

Be sure to familiarize yourself with the approved driver requirements before continuing.

In some provinces, your driver's license number may have your last name in it. The driver's license number field requires a minimum of 5 characters to be entered for your last name, so in cases where your last name may be shorter than 5 letters (for example, John Hill), you will need to enter an asterisk (*) to fill in the remaining character.

The format of your driver's license photos must be either .jpg, .jpeg, or .png. You should not be able to select any other file type to upload in this section. 

The size of the file must be less than 4MB. If you try to upload a file where the size is more than 4MB, it will load and eventually fail to upload it.

If you try to submit your application without uploading your driver's license pictures, you will not be able to proceed.