After the trip has ended, the host will be able to request additional fees if needed. This includes charges for any damage that may have occurred during the trip.
If the amount of the damage charges is greater than the amount of the security deposit and the host has qualified to use RVezy’s insurance, the host will be prompted to submit an insurance claim.
You can consult this article for more details on the process of submitting an insurance claim: What is the insurance claim process? Once the claim is opened, the host and the guest would then be contacted by our claims team for more details.
If the amount of the other requested fees (mileage, generator, and other) is more than the guest's security deposit, or if the amount of the damage charges is more than the guest's security deposit but the host is not qualified to use RVezy's insurance, the guest will be able to accept the charges and the additional amount will be charged to the credit card on file.
If the guest does not accept or dispute the requested fees within 48 business hours, they will be automatically charged to the card on file. If the guest disagrees with any additional fees requested by the host, they will be able to open a dispute.
