After completing the inspection at the return of the RV, the owner will go ahead and close out the booking on the platform and will be able to apply any additional charges, if applicable, at that stage.
Once the owner closes the booking, the renter will be prompted to do the same and verify the closeout charges, if applicable.
After the renter closes the booking on the platform, the security deposit will automatically be refunded (minus any closeout charges if applicable).
If the owner adds damage charges over the security deposit, they will be prompted to open an insurance claim, and the owner and the renter will be contacted for more details.
If the owner adds additional charges in the other sections like mileage, generator or other, that are higher than the security deposit, and these charges are approved by the renter when they close out the booking, this amount will automatically be withdrawn from the renter’s credit card on file.
If the renter disagrees with any additional charge, they can during the closeout stage open a dispute to reach out to our resolution team.