If a renter gets into an accident, the first thing they need to do is to make sure everybody is okay. After that, they must contact the owner to notify them about the situation.
Based on the type of collision, the renter might need to file a police report (at the nearest police station) and exchange contact details (Driver's license, insurance details, license plate) with the other driver or property owner.
The renter will also need to take detailed photos of the collision and record the date, time and location of the collision.
If the RV is still drivable, the renter can then continue their trip, and at the end of the booking, upon the return of the RV, the owner and renter will complete the inspection form at return, then the owner will open a claim on the website or app.
If the RV is not drivable, the renter will need to have it towed to the nearest garage and well document the state of the RV before leaving. At that point, the trip will be interrupted, and a claim must be opened on the website or app.
If at any point throughout this process urgent help is needed, please call us at 1-855-697 8399.
Note that for 3rd party damages in the US, the renter might need to pay 2 deductibles; one for the RV damages and one for the 3rd party damages if the renter is at fault.