If a renter gets into an accident while renting your RV, they should first make sure that the RV and everyone within it are okay. They should then communicate directly with you to notify you of the situation.
Based on the type of collision, they might need to file a police report at the nearest police station and exchange contact information along with insurance details with the third party. They should also take detailed photos of the collision to record the date, time, and location of the incident.
If the RV is still drivable, they can continue on with their trip. Once they return your RV to you, you can complete the return inspection together and you can then open an insurance claim on the booking.
If the RV is not drivable, the renter will need to have it towed to the nearest garage and document the state of the RV before leaving. At this point, the trip will be interrupted and an insurance claim should be opened on the booking.
If you or the renter require urgent assistance, please contact 911. For all other inquiries regarding the next steps, please call us at 1 (855) 697-8399.
