If the RV was in an accident where no damage was sustained to the RV and no repairs are needed a claim does not need to be opened. If, however, a third party was involved in the accident and damage was caused to the third party’s vehicle or property a claim must be opened, even if the RV sustained no damages.
If an RV is in a collision with a third party or private/public property, the renter will have to inform the owner, file a police report and exchange contact details (Driver licence, insurance details, licence plate) with the other driver or property owner.
The renter will also need to take detailed photos of the collision and record the date, time and location of the collision.
Note that for 3rd party damages in the US, the renter might need to pay 2 deductibles; on for the RV damages and one for the 3rd party damages if the renter is at fault.
If the RV is still drivable, the renter can then continue the trip, and at the end of the booking, during the return of the RV, the owner must open a claim on the website.
If the RV is not drivable, the renter will need to have it towed to the nearest garage. At that point, the trip will be interrupted, and a claim will directly be opened on the website. The renter will have to take detailed photos of the state of the RV before leaving it at the garage.
If at any point throughout this process help is needed, please call us at 1-855-697 8399.