What are the reasons to open a dispute? Updated December 13, 2021 16:14 A dispute can be opened on a booking for a variety of reasons. It will typically be opened by either the owner or the renter if there is a disagreement regarding additional charges, damages, or reimbursement that the two parties are not able to resolve on their own. In this case, a dispute needs to be opened on the booking to alert our resolution team, who will then carefully review the case and make a decision on the resolution. The owner may also open a dispute on the booking if damages occurred during the trip and they require more time to obtain a quote than is allotted for their closeout. They can also open a dispute if they wish to offer a refund to the renter.