When a dispute is opened by either the renter or the owner, the owner’s final payout will be held back until the dispute is resolved and booking closed. This is due to the fact that the dispute resolution may require a refund to the renter, which would be deducted from the owner’s final payout.

Similarly, when a dispute is opened by either the renter or the owner, the renter’s security deposit is not refunded until the dispute is resolved. This is due to the fact that the dispute resolution may require a charge to the renter which would be deducted from their security deposit.