When renting an RV through RVezy, it's essential to understand how security deposits and additional fees are managed, especially when claims are involved. Here's a comprehensive guide to help you navigate these situations.
Security Deposits: An Overview
Before a trip begins, RVezy places an authorized hold on the guest's credit card for the security deposit amount set by the host. This hold is typically placed three days prior to the start of a rental and can remain for up to 30 days. The security deposit covers potential damages or additional fees incurred during the rental.
Post-Trip Additional Fees
After the trip, hosts have up to 30 days to request additional fees for items such as:
- Damages to the RV
- Excess mileage
- Generator or propane usage
- Other agreed-upon charges
Guests will be notified of any such requests and can review them in their RVezy account. It's crucial to respond within 48 business hours; otherwise, the charges will be automatically applied to their credit card on file.
Handling Fees Exceeding the Security Deposit
In cases where the total additional fees surpass the security deposit, the following protocols apply:
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Insurance Claims: If the damages exceed the security deposit and qualify for coverage, an insurance claim will be initiated. The security deposit will be used toward the deductible, and any remaining deductible amount will be charged to the guest.
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Direct Charges: For other fees (e.g., mileage, generator usage) exceeding the security deposit, or if the host doesn't qualify for insurance, the host will send a request additional fees directly from the guest. If accepted, the additional amount will then be billed to the guest's credit card. If no action is taken within 48 business hours, the charges will be automatically processed.
Disputing Additional Charges
If a guest disagrees with any additional fees, they can dispute them through their RVezy account. Upon initiating a dispute, RVezy's support team will reach out within 1 to 2 business days to gather information and work toward a resolution.
What happens to the guest's security deposit when a claim is opened?
When a claim is opened, the security deposit is charged and held until the claim is resolved. This ensures that any necessary deductions for damages or additional fees can be appropriately managed. Depending on the claim's outcome, the guest may be charged amounts exceeding the security deposit.