When a dispute is opened on a booking, our support team will require additional documentation to assist with the resolution process.

This documentation can include the departure and return inspections, time and date stamped photos and videos, copies of text messages, receipts, estimates, etc. These documents can be added to the dispute by accessing the booking through your account, clicking on the banner at the top of the page, and uploading the additional evidence.

Alternatively, they can be provided to the agent assigned to your dispute by email.

As soon as the required documents are received, our support team can begin the review process and work towards a resolution. Failure to provide sufficient documentation in a timely manner may result in RVezy making a final decision based on the evidence received.

Please note that failure to complete and sign the rental agreement, as well as failure to complete the departure and return inspections, may result in your dispute being void.