A dispute is opened on the website or the app when an owner and renter are unable to come to a resolution in relation to additional charges, damage charges, reimbursement etc. RVezy’s resolution team gets involved when both parties are unable to agree on a resolution.

Once opened, a member of the resolution team will reach out and will review the case. Additional information or documentation will be required in order to assist in the resolution process.

As part of the checklist, make sure to take all the necessary photos when the RV is collected and returned to document well the state of the RV in order to avoid disagreement in regards to additional charges.