A dispute may be opened for a variety of reasons, typically due to a disagreement between the host and the guest regarding additional charges or reimbursement.
Once a dispute is opened, a member of our support team will be assigned to the file and will be in contact within 1-2 business days to gather more information and discuss the next steps.
Both the host and the guest will have 7 days to submit any supporting documentation that may be relevant to the dispute. The documentation can be added through the booking in your RVezy account or can be emailed to the support agent assigned to the dispute. If supporting documentation is not provided within 7 days, the dispute will be resolved based on the information on file at the time.
