A dispute can be opened on a booking for a variety of reasons and by either the host or the guest. A dispute is typically opened on a booking if the host and the guest cannot resolve a disagreement over additional charges, damages, reimbursement, etc. At this stage, RVezy's Trust & Safety team will assist the two parties in resolving the disagreement.
Once the dispute is opened by either party, a member of our Trust & Safety team will be assigned to the dispute and will contact both parties. Additional information or documentation will be required to assist in the resolution process.