After your trip, the RV host may submit a request for additional fees for up to 30 days. This could be for damages, extra mileage, propane or generator usage, etc. An explanation for these charges will be provided by the host and shared with you, along with any relevant evidence such as photos or receipts.
If you don’t agree with the requested fees, you’ll have the ability to open a dispute and contest them. To do so, access the booking in your RVezy account and click on the banner at the top of the page.
You'll be able to review the fees, the host’s explanation, and any submitted evidence. If you disagree with the fees, click on the button Dispute Fees.
You’ll be prompted to submit an explanation as to why you are disputing the fees, which will be shared with the host. You will also have the option to submit a private message to RVezy where you can include any information you do not want to be shared with the host. Lastly, you can include any relevant evidence such as photos or receipts.
When completed, click on the Dispute extra fees button to open the dispute. You can consult this article for more information on the dispute process: What is the dispute process?
