After your trip, the RV host may submit additional charges during their closeout. This could be for damages, extra mileage, propane or generator usage, etc. An explanation for these charges will be provided by the host and shared with you.
If you do not agree with these charges, you have the ability to contest them by opening a dispute. To do so, access the closeout page by clicking on the notification in your RVezy Dashboard:
You'll be able to review the charges and the host's explanation at this point. If you disagree with them, click on the button Open Dispute.
You'll have to provide an explanation as to why you are opening the dispute and then click Submit.
Our Trust & Safety team will be notified of your dispute submission and an advisor will be assigned to your file. They will then reach out to you and the host to gather more information and any supporting documentation to assist with a final resolution.