As a guest, you’ll only be able to open a dispute if the host has requested additional fees after your trip that you do not wish to accept.
When viewing the host’s request for additional fees, you have the ability to open a dispute by clicking on Dispute fees.
After doing so, you’ll be brought to a new window where you can provide an explanation for the dispute, share additional information for RVezy only (not visible by the host), and submit your own evidence.
Once all the fields have been filled out, click Dispute extra fees to submit your dispute. It will be assigned to a member of our support team who will contact you within 1 to 2 business days.
If you want to submit any additional evidence after the dispute has been opened, you can do so by accessing the booking and clicking on the banner at the top of the page.
After clicking on the banner, you’ll see the evidence that was already submitted by both you and the host, and you’ll be able to upload any additional evidence.
Note that you will have up until 7 days after the dispute has been opened to submit this additional evidence. After 7 days, our support team will resolve the dispute based on the evidence on file at that time.
