If the guest and the host are unable to come to an agreement in relation to additional charges, damage charges, reimbursement, etc., a dispute can be opened by either party during the closeout process so that RVezy’s Trust & Safety team can step in to assist.
For hosts
Hosts can open a dispute after the trip has ended.
To access this step, log in to your RVezy account and head to My RVezy > Dashboard. In your dashboard, you will see a notification prompting you to close out your booking. Click on View Details to be brought to the next page.
You will be brought to the closeout page. Rather than filling in the fields on this page, do not click on Submit Review and instead click on Open Dispute.
A pop-up window will appear asking you to provide an explanation for the dispute. Try to provide as much information and detail as possible as to why you are opening the dispute.
Once the dispute is opened, it will be assigned to a member of our Trust & Safety team who will then contact you to discuss the next steps.
For guests
Guests are able to open a dispute after the host has completed their part of the closeout.
To access this step, log in to your RVezy account and head to My RVezy > Dashboard. In your dashboard, you will see a notification prompting you to close out your booking. Click on View Details to be brought to the next page.
On this page, you will be presented with any charges the host may have submitted during their closeout. This is your opportunity to review them as well as the explanation provided by the host.
If you wish to open a dispute, at this point, do not click Submit Review. Instead, leave the Review field blank and click on Open Dispute right away.
A pop-up window will appear asking you to provide an explanation for the dispute. Try to provide as much information and detail as possible as to why you are opening the dispute.
Once the dispute is opened, it will be assigned to a member of our Trust & Safety team who will then contact you to discuss the next steps.
