Dispute Resolution Process

• How can I open a dispute?
• What is the dispute process?
• What are the reasons to open a dispute?
• What does it mean if a guest has opened a dispute?
• What kind of supporting documentation should I provide in a dispute?
• What should I do if something is damaged during my trip?

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Additional Charges & Refunds

• How can I refund money to a guest?
• What happens to the guest's security deposit when a dispute is opened?
• How can I dispute additional fees?