About Disputes

• What is a dispute and what is the process?
• What are the reasons to open a dispute?
• Who is supposed to open the dispute?
• What documents should I provide in a dispute and who do I send them to?
• What are the first steps if I damage something in the RV?
• Can I open a dispute after the booking has been completed?

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Additional Charges & Refunds

• A dispute has been opened, why are the payout and security deposit on hold?
• A renter opened a dispute, what does it mean?
• How can the renter dispute or contest additional charges?
• Does the owner need to open a dispute to refund the renter?
• Can I settle the dispute outside of RVezy?