Dispute Resolution Process

• What kind of supporting documentation should I provide in a dispute?
• What should I do if something is damaged during my trip?
• What happens if the rental agreement or inspection were not completed?
• What can I do if I don't agree with the resolution of my dispute?

Additional Charges & Refunds

• How can I refund money to a guest?
• What happens to the guest's security deposit when a claim is opened?
• How can I dispute additional fees?