Getting Started

• What is EZYmatch and how does it work?
• What is the “Instant Book” feature and how does it work?
• How does the custom quote feature work?
• How to opt in/out of EZYmatch?
• What is the benefit of using EZYmatch?
• How to book an RV?

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Rental Process

• Is completing the checklist required for every rental?
• Can I edit / modify the booking and what is the process?
• Is it possible to collect / deliver the RV the night before the rental starts and will it be insured?
• What makes a successful RV handover?
• Does RVezy provide a checklist?
• What if the checklist is not accessible on the App?

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Driver Application

• What is an approved driver/renter, and how to add one?
• What is the criteria to be an approved driver?
• Do I need to add a driver if the RV is delivered?
• Does RVezy screen drivers?
• Can I drive with a foreign driver’s license?
• Why can’t I upload my driver’s license photos to the driver application?

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