Communication & Organization

• Is it possible to collect / deliver the RV the night before the rental starts and will it be insured?
• What are the best questions to ask the renter?
• What are the requirements to rent an RV?
• How long should I wait for an owner to reply to my booking request?
• Why should I communicate and pay through RVezy?
• Will a booking voucher be provided?

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Booking Management & Features

• Can I edit / modify the booking and what is the process?
• What is the “Instant Book” feature and how does it work?
• How to book an RV?
• Should the renter send their booking request to multiple RV owners?
• What is EZYmatch?
• Are there any discounts for long term rentals?

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RV Handover FAQ

• What makes a successful RV handover?
• What should the owner do when the renter arrives?
• Does RVezy provide an inspection form?
• Is completing the inspection required for every rental?
• What if the inspection form is not accessible on the App?
• Is it mandatory to take photos/videos of the RV?

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RV Return & End of Trip

• What is the process to follow when the RV returns?
• Does the RV owner need to be present when the RV is returned?
• How to closeout the booking and why is it mandatory?
• Is the renter responsible for emptying the black and grey water tanks before returning the RV?
• What happens if an owner adds closeout charges over the security deposit?
• Does the owner need to refund a renter who returned the RV earlier than the original date?

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Driver Application

• What is the criteria to be an approved driver?
• What is an approved driver/renter, and how to add one?
• Do I need to add a driver if the RV is delivered?
• Can I drive with a foreign driver’s license?
• Why can’t I upload my driver’s license photos to the driver application?
• Why would a driver's application fail?

See all 9 articles