RV Owners: Fees Information

• What is RVezy’s service fee for owners?
• What does the owner’s service fee include?
• Do I have to pay RVezy to rent out my RV?
• Why is the service fee applied on the owner closeout charges?
• Is there a service fee on damage charges?
• Does RVezy charge tax on the owner’s payout?

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RV Owners: Payout Information

• How and when does the owner get paid?
• Can the owner accept a direct payment (cash, bank transfer) that was proposed by the renter?
• I added my banking information, but the form is empty once I try to access it?
• Why did I not receive my payout yet?
• Is there another way for the owner to get their payout like by E-transfer or a cheque?
• Do owners have to declare the RVezy income and can they collect their own tax from the renter?

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Renters: Fees Information

• What is the security deposit? How does it work?
• What are the service fees for renters?
• Does RVezy charge renters tax?
• Can RVezy charge more than the security deposit?
• What is included in the total rental invoice?
• Does the renter need to pay a service fee on the closeout charges (mileage, propane etc..)?

Renters: Payment Information

• How does the payment schedule work?
• Can an owner ask a renter to pay him directly in cash or e-transfer?
• My payment was declined. What does that mean?
• How do I update my credit card on file?
• What methods of payment does RVezy accept?
• Can the renter be refunded on a different credit card?

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