Guidance for resolving disputes after claims are opened.

• How can I dispute additional fees?

  After your trip, the RV host may submit a request for additional fees for up to 30 days. This could be for damages, extra mileage, propane or generator usage, etc. An explanation for these charges will be provided by the host and shared with you, along with any relevant evidence such as photos or receipts.

   

  If you don’t agree with the requested fees, you’ll have the ability to open a dispute and contest them. To do so, access the booking in your RVezy account and click on the banner at the top of the page.

  

  You'll be able to review the fees, the host’s explanation, and any submitted evidence. If you disagree with the fees, click on the button Dispute Fees.

  

  You’ll be prompted to submit an explanation as to why you are disputing the fees, which will be shared with the host. You will also have the option to submit a private message to RVezy where you can include any information you do not want to be shared with the host. Lastly, you can include any relevant evidence such as photos or receipts.

  

  Once all the fields have been filled out, click Dispute extra fees to submit your dispute. It will be assigned to a member of our support team who will contact you within 1 to 2 business days.

   

  If you want to submit any additional evidence after the dispute has been opened, you can do so by accessing the booking and clicking on the banner at the top of the page.
  
  

  After clicking on the banner, you’ll see the evidence that was already submitted by both you and the host, and you’ll be able to upload any additional evidence. 

  

   

  Note that you will have up until 7 days after the dispute has been opened to submit this additional evidence. After 7 days, our support team will resolve the dispute based on the evidence on file at that time.

  See more

• What kind of supporting documentation should I provide in a dispute?

  When a dispute is opened on a booking, our support team will require additional documentation to assist with the resolution process.

  This documentation can include the departure and return inspections, time and date stamped photos and videos, copies of text messages, receipts, estimates, etc. These documents can be added to the dispute by accessing the booking through your account, clicking on the banner at the top of the page, and uploading the additional evidence.

  

  

  Alternatively, they can be provided to the agent assigned to your dispute by email. 

  As soon as the required documents are received, our support team can begin the review process and work towards a resolution. Failure to provide sufficient documentation in a timely manner may result in RVezy making a final decision based on the evidence received.

   

  Please note that failure to complete and sign the rental agreement, as well as failure to complete the departure and return inspections, may result in your dispute being void.

   

   

  See more

• What can I do if I don't agree with the resolution of my dispute?

  RVezy has a dedicated dispute resolution team that takes the time to conduct a comprehensive investigation whenever a dispute arises. This team carefully examines all the relevant documentation and evidence provided by both parties involved in the dispute. The goal is to make a fair and informed decision that is based on the facts and merits of the case.

  It is important to note that the resolutions made by RVezy's dispute resolution team are final and binding. This means that once a decision is reached, it is considered the official outcome of the dispute and all parties involved are expected to abide by it. 

   

  See more