Understand verification requirements and troubleshooting for a smooth rental experience.

• What are the criteria to be an approved driver?

  The following requirements must all be met in order to be approved as a driver on RVezy:

  • At least 25 years old
  • Possession of a full, unrestricted license
    
    • An additional endorsement may be required, for example, if you are renting an RV with air brakes.
    • Temporary driver's licenses are not accepted.
  • No at-fault accidents in the past  years.
  • No more than 2 minor driving convictions in the past 3 years.
  • No criminal code driving offence conviction in the past 3 years.

  Driver’s licenses from the following countries and regions are accepted:

  • Canada
  • United States
  • Mexico 
  • United Kingdom
  • European Union**
  • Australia
  • New Zealand

  If your driver's license is from any other country, you will need an international driver's license in order to be approved as a driver. This can be acquired at specific offices available in your country.
  

   

  ** Users with European licenses that are made of paper will need to verify their account first using a passport or alternate photo ID.

  
  In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver on the booking, the resulting damages will not be covered by the insurance and the guest will be fully responsible for the total cost of repairs.
  

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• How old do I have to be to rent an RV?

  Anyone who wishes to rent an RV on the RVezy platform must be at least 25 years old at the time of their rental, in addition to meeting the requirements to be approved as a driver. This age requirement applies even if the RV is being delivered and will not be driven or towed by the guest. 

  Failure to meet these requirements and be approved as a driver will result in a guest cancellation in accordance with our cancellation policy. 

   

  In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver on the booking, the resulting damages will not be covered by the insurance and the guest will be fully responsible for the total cost of repairs.

   

   

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• What are the requirements to rent an RV?

  In order to rent an RV, you must meet a series of requirements, which include but are not limited to:

  • You must be at least 25 years of age at the start of the rental period
  • You must possess a full, unrestricted driver's license
  • You must successfully complete your account verification
  • You must add at least one approved driver to your booking**

  ** An approved driver is required even in the case of a stationary booking for insurance purposes

   

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• What is an approved driver and how can I add one to my booking?

  An approved driver is the individual who will be driving or towing the RV and who will be responsible and liable for the condition of the RV for the duration of the rental period. This individual therefore must be present for the full duration of the rental. This can be the guest themselves or any other person partaking in the rental. 

  At least one approved driver must be added to every booking, even if the RV is being delivered and will not be driven or towed by the guest. Any individual who is planning on driving or towing the RV must be added as an approved driver and fill out the application.

  Failure to add an approved driver prior to your trip's start date will result in a guest cancellation in accordance with our cancellation policy. 

   

  If you haven’t verified your account

  If you haven’t already verified your account, you can add yourself as an approved driver and verify your account at the same time! Click here for more information on this process.

   

  If you've already verified your account

  If you've already verified your account and now wish to add an approved driver to your booking, you can do so either through the Profile section of your account or by going to your booking details page.

   

  From the booking details page

  You can also access the driver application through your booking details page. Click on trips from the bottom toolbar. Then click on your upcoming trip to access the booking details page. Scroll to the driver section to add a new driver.

   

     

   

  From your Profile

  To add a driver through your profile, click on more in the bottom right corner of the RVezy app. Then, click on Drivers, followed by the Add driver button.  You will be prompted to enter a mobile phone number in order to receive a verification link. 

   

         

   

  Completing your driver application

  Once you've found where to access your driver application, you can begin filling it out. 

  You will be asked to answer a series of questions about your driving history. The remainder of the process will be very similar to the process to verify your account, so you should already be familiar with this. You can refer to the account verification article and YouTube tutorial for help completing this.

  After completing the steps above, you'll be able to submit your driver application. It may take a few seconds to process, but you will then be able to see the status of your application, either approved or not approved.

   

  If your driver application has not been approved, please contact us for assistance.

   

  In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver/guest on the booking, the resulting damages will not be covered by the insurance and the guest will be fully responsible for the total cost of repairs.

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• Is an approved driver required if the RV is being delivered?

  An approved driver is required on every booking, even if the RV is being delivered and will not be driven or towed by the guest. The approved driver will be the individual responsible and liable for the RV for the full duration of the rental. This can be either the guest themselves or any other individual partaking in the rental, however, this individual needs to be present for the entire rental period. 

  Failure to add an approved driver prior to your trip's start date will result in a guest cancellation in accordance with our cancellation policy. 

  Each individual who wishes to be approved as a driver must fill out the driver application.  

   

  In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver/guest on the booking, the resulting damages will not be covered by the insurance and the guest will be fully responsible for the total cost of repairs.

   

   

  
  
  

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• Can I be approved as a driver with a foreign driver's license?

  We accept driver's licenses from the following countries and regions:

  • Canada
  • United States
  • Mexico
  • United Kingdom
  • European Union **
  • Australia
  • New Zealand

   

  If your driver's license was issued from another country, you will be required to obtain an international driver's license which can be acquired at specific offices in your country.

   

  ** Users with European licenses that are made of paper will need to verify their account first using a passport or alternate photo ID.

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• Why would my driver application fail?

  There are a few reasons why a driver application might not be approved. Here are the most common reasons for a driver application being denied. 

   

  1. The applicant is under 25 years old, or did not meet other eligibility requirements. 

  In order to be eligible as a driver on our platform, you must meet certain requirements. This includes being at least 25 years old. 

   

  2. You submitted a temporary license, or a license made of paper. 

  Temporary licenses, and paper licenses are not compatible with our system. Depending on your situation, we may be able to find an alternate solution. Please contact our support team for support. 

   

  3. The photo of your driver's license or your selfie was blurry or illegible.  

  If a photo is blurry or illegible, the system may deny your application. You can send yourself a new link to try again, or contact support if you are having trouble. 

   

  4. Your license is not from one of the following eligible regions: Canada, United States, Mexico, United Kingdom, European Union, Australia, New Zealand.

  If you are from any other country, you will need an international driver’s license which can be acquired at specific offices available in your country.

   

  If your driver application failed and you need further assistance, please contact us for assistance.

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• How can I add more than one driver to my booking?

  Guests have the ability to add multiple approved drivers to their booking. Any individual who is planning on driving or towing the RV during the rental needs to fill out a driver application and be approved.

  After adding a first driver to your booking, you can add more drivers by going to the booking details page, scrolling to the drivers section and clicking "add driver".  You'll be able to input any mobile phone number, so you can send the link directly to the second or third driver's phone.

   

  For help on the driver application process, you can read this article: What is an approved driver and how can I add one to my booking?

   

       

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