Message templates enable quick, consistent responses to guests by providing customizable, pre-written messages for common questions and instructions. They save time, ensure accuracy, and improve communication efficiency. Hosts can create, use, and update templates directly from their inbox or account settings. Effective templates are concise, warm, detailed, and personalized to enhance guest experience.
Message templates help you respond to guests quickly and consistently. They save time, reduce repetitive typing, and ensure guests receive clear and accurate information throughout the booking process. You can use templates to answer common questions, share pickup instructions, or provide important details about your RV.
What message templates are
Message templates are pre-written messages that you can insert into any conversation with a guest. They’re fully customizable, so you can tailor them to your RV, your communication style, and the questions you receive most often.
Templates are especially helpful when:
- Guests ask similar questions about towing, pickup times, or what’s included
- You want to send the same instructions for each booking
- You manage several bookings at once and need to stay efficient
- You want your messaging to stay accurate and consistent
How to create a message template
You can create templates directly from your inbox. To create one:
- Open your inbox.
- Click on Message templates.
- Select Create new template.
- Write your message and give it a clear title for easy reference.
- Save your template.
You can also access them by going to your account settings and selecting Message templates.
You can create templates for topics like towing instructions, generator usage, campsite recommendations, or anything else guests commonly ask about.
Using pre-set templates
There are 5 pre-set templates provided to help you get started:
- Intro message: Send a message to ask questions and get more information about the guest's trip, itinerary, experience with RVs, and more. You can choose to have this message sent automatically as soon as the request is received, or send it manually.
- Check-in / Check-out time: Use this template to easily communicate your usual check-in and check-out times with your guests.
- RV rules: Share important rules regarding your RV rental to ensure guests have a smooth and enjoyable experience.
- Day of trip: Give a few quick reminders to the guest before they pick up your RV.
- Post trip review: Nudge your guest to leave their review once the trip has ended.
How to use a message template
Once you’ve created templates, you can insert them into any message thread. To use a template:
- Open the conversation with your guest.
- Click the speech bubble icon at the bottom of the text box.
- Choose the template you want to send.
- Review it and make quick edits if needed.
- Send your message.
This keeps communication smooth while still allowing you to personalize each conversation.
Keeping your templates updated
It’s a good idea to review your templates regularly. Update them if your policies change, you adjust your pickup instructions, or you notice new questions coming up frequently.
Templates that are clear and current help guests feel more prepared and confident about their trip.
Tips for effective templates
Message templates work best when they are helpful, friendly, and easy to understand.
- Keep them concise. Short paragraphs and clear instructions are easier for guests to follow.
- Use a warm tone. Templates should feel helpful, not automated.
- Include essential details. Add reminders about rental rules, required experience, or important arrival steps.
- Personalize when needed. Add guest names or trip details to make each message feel tailored.
For any questions or concerns, please contact our support team.