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• RVezy Rental Agreement

  New For All Trips starting on or after June 21, 2021.
  
  RVezy rental agreement simplifies the rental experience and makes it easy for owners and renters to understand each other’s responsibilities and complete departure and return inspections.
  This agreement is an improved tool to help with the following process:
  

  • It replaces the pre-arrival checklist
  • Departure inspection - renters and owners can quickly photograph and document RV condition using the RVezy app
  • Return inspection - easily capture meter readings and document the return condition of the RV with the app

  The RVezy’s rental agreement applies to every booking and is a simplified, digital version of our terms of service. 
  
  The rental agreement will appear on your dashboard every time a new booking is confirmed and will need to be completed for each one of them.

   

  
  Only verified users may sign a rental agreement. Unverified users will be prompted to verify their identity before starting the rental agreement. 
  
  Both the owner and renter are required to complete the agreement before the scheduled departure date.
  
  How to complete:
  

  • Click on "Start Agreement"
  • Read and complete the checkboxes to acknowledge the terms of the rental agreement
  • Type your name as displayed and press submit
    
    

  The rental agreement includes the below points for the Owner:

  Screen 1 - confirm and agree

  - I understand that I have opted out of RVezy’s commercial insurance policy for this rental. I am fully liable for any insurance-related claims or issues in relation to this rental.
  (This above phrase will only show to owners who opt-out of insurance)

  - I confirm and agree to the following RVezy rental terms:

  • RV release: To not release the RV if the renter did not complete either the driver application or rental agreement.
  • Inspections: To document with photos the condition of the RV during the departure and on return. Photos serve as evidence in the event of a claim or dispute.
  • Cleaning: To clean the inside and outside of the RV.
  • Tires: To inspect tires for any noticeable bulges, cuts, or tread issues and adjust the air pressure per the tire manufacturer's specifications.
  • Fluids: To check all of the RV's fluid levels and refill as necessary. 
  • Brakes: To ensure the RV's brakes, including any emergency or trailer brakes, function properly.
  • Lights: To ensure the headlights, taillights, hazards, and turn signals illuminate and function properly.
  • To physically verify the renter’s driver’s license and compare it with the approved driver provided for this rental.

  By completing this agreement, I confirm and warrant that:

  • I am the owner or have the written legal authority of the owner to rent this RV.
  • The RV is registered, insured, and authorized to be on the road.
  • I have or will provide the renter with my contact information.
  • The RV is in working mechanical condition, and I am responsible for all mechanical-related failures which may occur while the RV is being operated in accordance with the applicable terms as set out on our Terms of Service.

  Screen 2 - Signature

  • By signing this agreement you agree to be bound by all of the Terms and Conditions which relate to Owners found on our Terms of Service.
  • I understand that I have opted out of RVezy’s commercial insurance policy for this rental. I am fully liable for any insurance-related claims or issues in relation to this rental.
    (This above phrase will only show to owners who opt-out of insurance)

   

  The rental agreement includes the below points for the Renter:

  Screen 1 - confirm and agree

  - I understand the owner opted out of RVezy insurance for this rental; any insurance-related issues must be dealt with directly with the RV owner.
  (This above phrase will only show to users when owners opt-out of insurance)

  - I am responsible for the deductible level I chose at the time of booking.

  - I acknowledge and agree:

  • Approved driver: That anyone taking possession, driving, or towing the RV must be approved in writing by RVezy before doing so.
  • Pre-existing damage: To photograph and identify any pre-existing damage or issues with the RV at departure. Photos serve as evidence in the event of a claim or dispute. 
  • Return: To photograph and document the RV’s condition upon return.
  • Renter liability: I am liable for any damage done to the RV by the renter or the renter’s guests while I am in possession of the RV.
  • To contact both RVezy and the owner of the RV in the event of an accident or property damage during the course of the rental.
  • Roadside: I am responsible for removing the RV from the roadway to a place of safety in the event of a roadside event.
  • RV condition: By taking possession of the RV, I accept its condition at the time of departure.
  • Tire/windshield: I am responsible for any tire or windshield damage while in possession of the RV.
  • Gas/propane/waste/cleaning: To return the RV the way it was given to me unless agreed upon with the owner before departure in writing.
  • Additional charges: I am responsible for any additional charges, including but not limited to mileage, late fees, and damage charges; any monies owed related to the rental will be charged directly to the credit card on file.

  Screen 2 - Signature

  • I have read and agree to be bound by all of the Terms which relate to Renters found on our Terms of Service.
  • I understand the owner opted out of RVezy insurance for this rental; any insurance-related issues must be dealt with directly with the RV owner.
    (This above phrase will only show to users when owners opt-out of insurance)

• Can I edit / modify the booking and what is the process?

  If there are any changes that need to be made to your trip, please do not cancel the booking, we recommend modifying your existing booking. When a booking is canceled, we are unable to reinstate it and there’s no guarantee that the RV will still be available to you. A change request must be submitted, through the booking page and it will allow you to select the new dates, review changes, and obtain your new invoice (details below). 
  If the modification is urgent, please give us a call to modify the booking.
  
  Renters now have the ability to instantaneously update the following items from the booking details page by clicking on "Edit Booking">"Change", up to 24 hours before the trip start date:
  

  • Number of Guests
  • Add-ons (with the exception of delivery and airport pickup)
  • Roadside Assistance
  • Insurance Protection Level

  
  
  For modifications related to adding/removing roadside assistance after the start of the trip:
  - Roadside assistance cannot be removed from a booking once the trip start date is active.
  - If you had opted out of roadside assistance and decide to add it back after your trip has started, please note that roadside can only be added starting 24 hours after your request.
  This can be done either by calling us at 1-855-697 8399, or by emailing us.
  
  For any modifications related to the booking dates, the renter can submit a date change request from the booking details page by clicking on "Edit Booking">"Change".
  After the calendar opens up, the renter can select their new dates and click on "Review Changes" to check their new invoice total, then they will need to "Submit" the request.
  Once this is done, the date change request will be received by one of our representatives who will confirm the request with the RV owner within 24 hours.
  Note that date change requests can only be applied to the booking after a confirmation from the owner is received, and any applicable charges or refunds will be processed at that point.
  
  

• What is the criteria to be an approved driver?

  In order to be able to add a driver, make sure that you have verified your account.

  The requirements to be an approved driver on RVezy are listed below, and should all be met:

  • You should be at least 25 years old
  • You should have a full driver’s license for 8 consecutive years and with no restrictions
  • An additional endorsement might be required (for example, you may need an endorsement if you are renting an RV with air brakes)
  • You shouldn’t have had more than 2 at fault accidents in the last 6 years
  • You shouldn’t have had more than 2 minor driving convictions in the past 3 years
  • You shouldn’t have been convicted of a criminal code driving offense in the past 3 years
  • You shouldn’t have had your automobile insurance cancelled in the last 3 years
  • You should have your own personal automobile insurance. If not, we can also accept some other personal insurance like renter’s insurance, house insurance, etc.
  • For US rentals, you also shouldn't have had distracted driving charges in the last 3 years

  Driver’s licenses from North America, the United Kingdom, the European Union and Australia or New Zealand are accepted.
  If you are from any other country and plan to drive in Canada or the US, you will need an international driver’s license that you can acquire at specific offices available in your country.

  
  *In the event of any damages occurring while an unapproved driver is driving the RV, OR in the event of any damages occurring while there is no approved driver/renter on the booking, the resulting damages will not be covered by the insurance and the renter will be fully responsible for the total costs of repairs.
  

• What is the security deposit? How does it work?

  The security deposit is set by the RV owner and is charged to the renter's credit card three days before the rental start date as per the payment schedule.
  RVezy will hold this amount during the rental period and once the RV is returned both the owner and then the renter will need to complete the closeout on the website.

  After both parties complete the closeout, the security deposit will automatically be refunded to the renter. If the owner adds any closeout charges to the booking, then the RVezy service fee as well as tax will be applied to those charges and the total will be deducted from the security deposit. (Damage charges are not subject to the service fee and tax).
  Any remaining balance from the security deposit will be refunded to the renter. This is a standard credit card refund and generally takes 2-3 business days to appear on the credit card statement.

  In the event of damages or an insurance claim, the security deposit will be held by RVezy until the closing of this claim, or until the damage charges are settled.  Please refer to section 7.4 of the Terms of service for more details.
  
  Note: As part of the inspections, make sure to take all the necessary photos when collecting and returning the RV to document well the state of the RV to avoid disagreement in regards to additional charges.
  

• What is the cancellation policy?

  RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners. 

  If cancelled by the Renter more than 30 days from the date of rental: The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental. 

  If cancelled by the Renter between 30 days and 8 days from the date of rental: The owner will receive 50% of the rental amount and the remainder will be refunded to the renter minus RVezy’s service fee and its tax applied to the rental amount. The owner’s calendar will be unblocked for those dates they are free to accept another rental.

  If cancelled by the Renter 7 days or less from the date of rental: The full rental amount will be forfeited and forwarded to the RV owner minus the RVezy service fee and its tax. The owner’s calendar will be unblocked for those dates and they are free to accept another rental.

  Add-ons, Cleaning Fees, Insurance, Roadside: In the event, a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fee, insurance, and roadside charges, as well as the tax applied on those elements will be refunded. 

  If canceled by the Owner at any time: The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout.
  In response to COVID-19 protocols, owner cancellations for the bookings falling under the COVID-19 policy highlighted in Italics below will be treated the same as any other cancellation and the renter will be refunded in travel credits to be used at a future date.
  

  24 hour Grace Period: Renters are entitled to get a full refund if they cancel within 24 hours of making the first payment and the owner will not receive a payout.
  The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
  Please note that the 24-hour timeline is strict to the exact time of the first payment.
  
  *Please note that RVezy does not cancel bookings on behalf of users. If an owner or renter wishes to have a booking canceled, they will need to log in to their account and cancel their reservation through the booking details page. After clicking on the "Cancel" button, users will have to read and acknowledge the cancellation policy.
  
  *If you wish to modify a reservation, please DO NOT cancel the booking, as the above cancellation policy will apply. Instead, please send us an email notifying us of the changes needed and we will do the necessary updates.
  
  
  

• What does RVezy insurance cover?

  RVs registered in CANADA
  For owners on the platform with an RV registered in Canada, our insurance coverage applies to all trailers registered in any of the Canadian provinces and territories except British Columbia. For trailers registered in BC, our insurance coverage is provided by ICBC.

  If you have a motorhome registered in the provinces of Ontario, Alberta, Quebec, or Nova Scotia, your RV is protected by our insurance policy. For motorhomes registered in BC, our insurance coverage is provided by ICBC.
  If you own a motorhome outside of those provinces, you as the owner are responsible for having adequate insurance on your motorhome to allow private rentals.
  
  Note that you should still have your own personal insurance policy to cover your RV while it is in your possession. RVezy insurance covers your RV only during the rental period.
  When your RV is rented through the website, our insurance policy will protect your RV for the duration of the rental only. 
  
  For an RV to be covered by our insurance in Canada, the following main conditions, among others, need to be met:
  

  • Motorhomes should not be older than 20 years when listed on the website
  • Motorhomes must be valued at less than CAD 150,000
  • Trailers should not be older than 25 years when listed on the website
  • Trailers must be valued less than CAD 100,000
  • RVs should not be traveling in the prohibited travel areas
  • Special approval needed for vintage models

  Our insurance policy covers the following:

  • $2m Third Party Liability Coverage
  • Collision & Comprehensive
  • All Physical damages
  • Fire, Theft & Vandalism

  For more information about the Insurance, please check the Insurance and Protection page.
  
  RVs registered in the UNITED STATES
  With the exception of Motorhomes registered in the state of New York, RVs registered in any state are eligible to qualify for our insurance coverage.

  Note that you should still have your own personal insurance policy to cover your RV while it is in your possession. RVezy insurance covers your RV only during the rental period.
  When your RV is rented through the website, our insurance policy will protect your RV for the duration of the rental only. 

  For an RV to be covered by our insurance, the following main conditions, among others, need to be met:
  

  • Motorhomes should not be older than 20 years when listed on the website
  • Motorhomes must be valued at less than USD 150,000
  • Trailers should not be older than 25 years when listed on the website
  • Trailers must be valued at less than USD 100,000
  • RVs should not be traveling in the prohibited travel areas
  • Special approval needed for vintage models

  Our insurance policy covers the following:

  • $1m Third Party Liability Coverage
  • Collision & Comprehensive
  • All Physical damages
  • Fire, Theft & Vandalism

  For more information about the Insurance, please check the Insurance and Protection page.