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What is the “Instant Book” feature and how does it work?

The Instant Book feature prompts renters to pay for a booking directly when sending a booking request.
The owner will only be able to see this request on their dashboard if it is already paid for.
What makes this feature unique is that the owner of the RV will have 24 hours from the time the renter pays for the booking to either accept the Instant Book reservation or to decline it with no penalty.

Once the payment is received, the RV owner will be notified and will then accept or decline the booking within 24 hours.
Owners are encouraged to communicate with the renters and learn more about their rental prior to accepting the booking. If the owner decides to decline the instant Book request then the payment will be fully refunded to the renter.

If an owner fails to respond to an Instant Book request within 24 hours, then it will be treated as an owner cancellation and the renter will be fully refunded.
How does the custom quote feature work?

When a renter sends an enquiry (by clicking on “Ask Owner a question”) or a booking request, the owner will have an option to provide them with a custom quote.

The custom quote gives the owner the possibility to offer a rental and add-ons prices that are different from the listing and that are adjusted to that specific renter.

The “Send Custom Quote” button is located on the left side of the booking request page. After clicking on that button, the owner can then enter all the rates he wants in the required field and send it to the renter.

After this step, the renter will receive the custom quote, and it will be visible on their dashboard. By clicking on “View Details” he or she will be able to check the quote, and either “Make Payment & Confirm” or “Decline Booking”.
Why should I communicate and pay through RVezy?

Keeping all communications within the RVezy platform helps to ensure that users are protected under our terms of service, insurance program, cancellation, and refund policies.
Doing this makes it easy to find and reference important reservation and conversation details as well as other useful information.

Moreover, all payments should be made directly through the RVezy platform to ensure they are documented and tracked.
An owner should never ask a renter to make a payment off the platform and a renter should never send money to an owner directly. RVezy takes no responsibility for the rental or the transaction legitimacy if not done through the website.
What makes a successful RV handover?

For a successful RV handover both the owner and the renter need to be comfortable with the rental taking place.
Make sure to reconfirm all the information that was previously exchanged during your communication and to thoroughly go through the RV.

A full checklist provided by RVezy, along with detailed photos must be completed during the key exchange to have a proper documentation of the state of the RV before it goes out.
This checklist is mandatory and crucial as at the return of the RV, any extra charges that might be added like mileage, propane usage, late fees, damages etc. as well as the submission of a claim or dispute at the end of the rental will be based on the information provided.

The owner and renter should take the time to make sure the renter is comfortable with how the RV works and fully understands all instructions, and both the renter and the owner should be 100% comfortable as soon as the RV heads out.
Is completing the checklist required for every rental?

Yes! Completing the checklist and taking photos of the RV at the beginning and end of every rental is mandatory as per section 3.4 of the Terms of Service.

Completing the checklist and walk - around of the RV is equally the owners responsibility as much as it is the renters. Documenting the condition of the RV is important, as it can be used to protect yourself in the event of a dispute or claim.
The pre-arrival section (pages 1 and 2) will need to be completed by the owner before the renter arrives, and the remaining departure section will have to be filled out and signed by both the owner and the renter.

The return section will also need to be filled out and signed by both the owner and the renter and is crucial as any extra charges that might be added such as mileage, propane usage, late fees, etc.,will be based on the information provided.

For owners using the App, the electronic checklist will be available 24 hours before the start of the trip and should be filled out in the same manner mentioned above.
It is advised for the owners to have a backup printed version in case there are internet connection issues in the area of the RV handover.
Can the booking be modified and what is the process?

Renters now have the ability to update the following from the booking details page up to 24 hours before the renter collects the RV:
- Number of Guests
- Add-ons (with the exception of delivery and airport pickup)
- Roadside Assistance
- Insurance Protection Level
For any modification related to the start and end dates, the owner and the renter need to both agree on those modifications before they can be applied. To make those modifications, please email us mentioning the booking number, and we will update the booking.

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