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What is a Featured RV?

A Featured RV is a new functionality that was added on RVezy to help RV owners generate more rentals. This functionality gives motivated owners the option to be placed at the top of search results for their area for an additional fee (details below).

All new RVs on our site will automatically be opted in as a Featured RV at the end of the listing process, and the owner will have the possibility to toggle off that option from their listing through the "Edit Listing" page.
For owners with existing RVs, they will have the possibility to choose if they want to activate this feature or not. If an owner has multiple listings, they will be able to select which specific RV they want to opt into the Featured RV option.
To turn the feature off and on, you can go to the "Earn More" section under the Edit Listing option.

If an RV has been determined to be ineligible for the Featured RV option, the following information will be available on the “Earn More” section:

For RVs listed in Canada:
Owners who select the “Featured RV” status on their RV will opt into an additional 7% service fee in order to be placed at the top of search results in their area, they will also have the ability to opt-out of this option at any time.

For RVs listed in the USA:
Owners who select the “Featured RV” status on their RV will opt into an additional 5% service fee in order to be placed at the top of search results in their area, they will also have the ability to opt-out of this option at any time.
What is the “Instant Book” feature and how does it work?

Instant Book listings allow renters to book and pay for their RV rental immediately, instead of needing to send a booking request for approval. Owners don't have to approve individual requests manually, and renters can plan their trip faster and with more confidence.

An Instant Book badge on the listing image on the search result page identifies RVs with this option enabled. Renters can also filter their search results to find available RVs with Instant Book quickly.

For RV Owners:

This feature helps busy owners save time and fill their open calendars quickly. Instant Book trips automatically block off the RV listing calendar with the requested dates and processes the required payment from the renter in one convenient step. You never have to worry about missing out on booking requests again.

Pro tip: You can make the process smooth by keeping your availability calendar updated and blocking off dates you do not wish to rent, leaving only open dates available for bookings.

The benefits of Instant Book include:
- Faster bookings: Confirm trips without having to approve each request
- Increase listing views: Using Instant Book to process bookings positively affects your response rate, which can improve your listing's placement in overall search results. Renters can also narrow their search to Instant Book listings only.
- Attract serious renters: Instant book listings are more popular with renters planning their trip and want a fast way to secure their chosen RV.
- Risk-free 24 hr cancellation: Owners and renters have 24 hours to cancel an Instant Book without penalty
Owners will automatically be eligible to turn on Instant Book if their new listing includes 5+ RV photos and a description of at least 100 words.
Eligible listings will also have a dashboard card to notify the owners.

To double-check the Instant Book status or to turn the feature On or Off, click on "Edit Listing > Earn More".

Bookings submitted through Instant Book are automatically confirmed. You will have 24 hours to decline the booking without penalty, and RVezy will issue a full refund to the renter.

Should you cancel the Instant Booking after 24 hours, RVezy will fully refund the renter. The cancellation will count towards your maximum of 3 canceled Instant Book trips within 12 months. Owners who hit this limit will not be eligible to use Instant Book for 12 months.

For Renters:

Instant Book is a great feature for travelers looking to quickly book an RV without having to worry about waiting for responses from owners.

Travelers can filter their search specifically for instant bookable RVs available for their requested dates. They can also look for the Instant Book icon visible on a listing card. It makes the booking process much faster and more convenient.

Owners and renters may cancel an Instant Booking for any reason within the 24 hour grace period from the time of payment. Renters will receive a full refund.

Should the renter cancel the booking after the 24 hour grace period, conditions stated in the cancellation policy will apply.

There is no extra fee for confirming a trip reservation with Instant Book.
What is EZYmatch and how does it work?

EZYmatch is a feature to notify RV owners of potential rentals. It also helps renters find an RV by allowing RV owners to contact them and send them a custom quote.

How it works for owners:

With EZYmatch, owners are notified when potential renters are looking for a similar RV close by. The owner then can take the opportunity to contact those renters and send them a custom quote.

To see if there are any EZYmatches, owners can log in to their account and check the card on the dashboard.
If the owner has 0 EZYmatch results, the card will bring them to an article to learn about how it works.
If the owner has 1 or more EZYmatch results, the dashboard card will take them to the EZYmatch results page.

Another way to see the list of all the renters with booking requests that might match, the owner can go to the tab "My Bookings > "EZYmatch."

Moreover, owners will receive an email every 24 hours listing all the EZYmatch results.

Once a custom quote is sent to the renter, the booking will be treated like any other booking, meaning that the renter will check the quote and decide whether they want to make a payment or decline.

EZYmatch is automatically available for all RV owners. The owner cannot opt-out of this feature and is not obliged to use it. Not using EZYmatch will not affect the owner's quality score in any way.
EZYmatch results will be automatically deleted after a maximum of 7 days if the owner does not address them.

How it works for renters:

EZYmatch helps renters get more options in case they are having trouble finding the perfect RV:
When a renter sends a booking request that doesn't get responded to, gets declined, or canceled, other owners will be notified.
If an RV owner is interested in renting their RV to this renter, they can then send the renter a custom quote as well as a message requesting all the necessary details.

When the renter receives a custom quote from an owner through EZYmatch, they will be notified via a card on their dashboard. The renter will also receive an email notification.

Once on the EZYmatch booking detail page, the renter can either accept or decline the custom quote like they would with any other booking.

For renters, the EZYmatch feature is enabled by default, and the renter can decide to opt-out of this feature. To do so, they need to go to the “My Profile” page and toggle it there.

By using this feature, the renter will allow owners to see their profile, as well as any reviews they might have. The owner will also be able to see the renter’s RVing experience level, the booking dates, and the destination mentioned in the original booking request.
How does the custom quote feature work?

When a renter sends an enquiry (by clicking on “Ask Owner a question”) or a booking request, the owner will have an option to provide them with a custom quote.

The custom quote gives the owner the possibility to offer a rental and add-ons prices that are different from the listing and that are adjusted to that specific renter.

The “Send Custom Quote” button is located on the left side of the booking request page. After clicking on that button, the owner can then enter all the rates he wants in the required field and send it to the renter.

After this step, the renter will receive the custom quote, and it will be visible on their dashboard. By clicking on “View Details” he or she will be able to check the quote, and either “Make Payment & Confirm” or “Decline Booking”.
Can I edit / modify the booking and what is the process?

If there are any changes that need to be made to your trip, please do not cancel the booking, we recommend modifying your existing booking. When a booking is canceled, we are unable to reinstate it and there’s no guarantee that the RV will still be available to you. A change request must be submitted, through the booking page and it will allow you to select the new dates, review changes, and obtain your new invoice (details below).
If the modification is urgent, please give us a call to modify the booking.

Renters now have the ability to instantaneously update the following items from the booking details page by clicking on "Edit Booking">"Change", up to 24 hours before the trip start date:
- Number of Guests
- Add-ons (with the exception of delivery and airport pickup)
- Roadside Assistance
- Insurance Protection Level
For modifications related to adding/removing roadside assistance after the start of the trip:
- Roadside assistance cannot be removed from a booking once the trip start date is active.
- If you had opted out of roadside assistance and decide to add it back after your trip has started, please note that roadside can only be added starting 24 hours after your request.
This can be done either by calling us at 1-855-697 8399, or by emailing us.

For any modifications related to the booking dates, the renter can submit a date change request from the booking details page by clicking on "Edit Booking">"Change".
After the calendar opens up, the renter can select their new dates and click on "Review Changes" to check their new invoice total, then they will need to "Submit" the request.
Once this is done, the date change request will be received by one of our representatives who will confirm the request with the RV owner within 24 hours.
Note that date change requests can only be applied to the booking after a confirmation from the owner is received, and any applicable charges or refunds will be processed at that point.
Is completing the checklist required for every rental?

Yes! Completing the checklist and taking photos of the RV at the beginning and end of every rental is mandatory as per section 3.4 of the Terms of Service.

Completing the checklist and walkthrough of the RV is equally the owners responsibility as much as it is the renters. Documenting the condition of the RV is important, as it can be used to protect yourself in the event of a dispute or claim.
The pre-arrival section (pages 1 and 2) will need to be completed by the owner before the renter arrives, and the remaining departure section will have to be filled out and signed by both the owner and the renter.

The return section will also need to be filled out and signed by both the owner and the renter and is crucial as any extra charges that might be added such as mileage, propane usage, late fees, etc., will be based on the information provided.

For owners using the app, the electronic checklist will be available 24 hours before the start of the trip and should be filled out in the same manner mentioned above.
It is advised for the owners to have a backup printed version in case there are internet connection issues in the area of the RV handover.

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