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General

General information relevant to both guests and hosts.

Hosting guide

Everything you need to know as a host on RVezy.

Rental guide

Everything you need to know as a guest renting an RV with RVezy.

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General

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Hosting Guide

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Creating a Listing

Top 3 Reasons To List Your RV
How do I list my RV?
Listing Restrictions
How can I edit my listing?
What do I do once my RV is published?
What accessories or equipment should I provide to guests?

Pricing, Discounts, and Delivery

How much should I charge for rentals?
Delivery, Add-ons, and Mileage
How much should I charge for the security deposit?
Can I offer a special discount and how?

Rules and Add-ons

How can I include add-ons in my listing?

Calendar Settings

Availability Settings
Minimum Nights and Short Stays
Connect Calendar with other Platforms
Calendar 101

Managing Bookings and Guest Interactions

What are message templates and how can I use them?
I'm a host, what should I expect once I have confirmed a booking?
What is a special offer and how does it work?
How will I know if the guest has added an approved driver?
How can I manage the booking requests I receive?

Maximizing your Hosting Success

What are Host Goals?
What is RVezy's Superhost program?
How is my performance measured as a host?
What is the Instant Book feature and how does it work?
What are the best questions to ask the guest?
What is a Featured RV?

Modifying or Canceling Bookings

What is the cancellation policy for RV hosts?
Booking Change Requests
What should I do if I need to cancel a booking because my RV is damaged or unfit to be rented?

Payments, Fees, and Taxes

How can I guarantee my rental payout?
How can I refund money to a guest?
What is RVezy’s service fee for hosts?
How and when do I get paid?
How can I request additional fees from a guest?
Understanding Sales Taxes

Insurance and Protection

Summary of Owner Protection Plans
Keeping the RVezy community safe for hosts
What procedure should the RV host follow if the RV breaks down during a rental?
What is the insurance claim process?
Is a guest allowed to cross the US-Canada border with my RV?
Trip Insurance Document

Other

10 frequently asked questions by hosts
How does RVezy work if I own an RV?

Rental Guide

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Searching and Booking an RV

How do I rent an RV?
The host hasn't replied to my booking request yet, is that normal?
Is there a minimum rental period?
Can I get the RV delivered to a particular location?
Is it mandatory to select the add-ons?
What is the Instant Book feature and how does it work for guests?

Payment, Fees, and Taxes

What is the security deposit and how does it work?
How can I request a refund from the host after my trip?
What should I do if a host requests additional fees after the trip?
How to Access the Booking Invoice
How do rental payments work?
What is RVezy's service fee for guests?

Modifying or Canceling Bookings

What is the cancellation policy for guests?
How can I make changes to my booking?
How will I be refunded if a host cancels my booking?
What do I do if my booking needs to be cancelled?

Before, During, and After the Rental

Everything you need to know about RV holding tanks
I'm a guest, what should I expect once I have a confirmed booking?
Where should guests review their RVezy bookings and provide feedback?
What should I do if something is damaged during my trip?
Do I have to pay extra for the mileage/kilometres driven during my trip?

Insurance and Protection

RVezy Renter Protection Plans – In Detail
Am I allowed to cross the US-Canada border during my rental?
What is a high-risk user?
Is insurance included in the rental and do I have to pay an additional fee?
What is an approved driver and how can I add one to my booking?

Other

10 frequently asked questions by guests

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General

Hosting guide

Rental guide

Contact us

General

About RVezy

Account and Security

Communication and Platform Guidelines

Booking and RV Handover Process

Insurance and Protection

Hosting Guide

Creating a Listing

Pricing, Discounts, and Delivery

Rules and Add-ons

Calendar Settings

Managing Bookings and Guest Interactions

Maximizing your Hosting Success

Modifying or Canceling Bookings

Payments, Fees, and Taxes

Insurance and Protection

Other

Rental Guide

Searching and Booking an RV

Payment, Fees, and Taxes

Modifying or Canceling Bookings

Before, During, and After the Rental

Insurance and Protection

Other

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Email

Live Chat

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