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• What is the RVezy rental agreement?

  The RVezy rental agreement is an improved tool to help simplify the rental experience for both owners and renters by helping them understand each other's responsibilities and complete the departure & return inspections with ease. It is essentially a digital, easily digestible version of our terms of service.

   

  Accessing the rental agreement

  After a new booking has been confirmed and paid for by the renter, the rental agreement will appear on your Dashboard and become available to be completed. This is required for every new booking by both the owner and the renter.
  

   

  Please note that only verified users will be able to access the rental agreement. If you have not yet verified your account, you will need to do so in order to access and complete the agreement for your booking.

  
  Completing the rental agreement

  In order to complete your rental agreement, you can either follow the notification on your RVezy Dashboard and click Start Agreement, or access your booking details and click View Agreement.

  
  

  You'll then be asked to read a series of statements and acknowledge that you've understood each of them by ticking a box beside each statement.
  

  For RV owners

  For RV owners, the rental agreement includes the following points:

  

  For RV owners who have opted out of RVezy's commercial insurance policy, you will also be asked to read and acknowledge this statement: I understand that I have opted out of RVezy’s commercial insurance policy for this rental. I am fully liable for any insurance-related claims or issues in relation to this rental.

  For renters

  For renters, the rental agreement includes the following points:

  

  

  If you have rented an RV from an owner who is opted out of RVezy's insurance, you will also be asked to read and acknowledge this statement: I understand the owner opted out of RVezy insurance for this rental; any insurance-related issues must be dealt with directly with the RV owner.

   

  After checking all of the boxes above, you can click on Accept & Sign Agreement. You will be brought to a screen requiring you to sign your legal name. The name in brackets is the name you must type in order to be able to submit your agreement.

  

  After typing your legal name and matching the name in brackets, you will be able to click on Submit Agreement. 

  

  Your rental agreement is now complete! You will be able to access a PDF copy of your completed rental agreement through your Booking Documents:

  

   

• How can I make changes to my booking?

  If you need to make changes to your trip, please do not cancel your booking. When a booking is cancelled, our cancellation policy automatically takes effect and the cancellation cannot be reversed. This means that you may not be able to rebook this same RV. 

  If the change is urgent or you are unsure how to make changes, please contact us.

   

  As a renter, you will have the ability to make some changes to your booking, even after you have paid and it has been confirmed.

   

  Guests, Add-ons & Protections

  The following changes can be made instantaneously:

  • Number of guests
  • Add-ons selection (except delivery and airport pickup)
  • Roadside assistance selection
  • Insurance protection level selection
    

  To change these aspects of your booking, head to your booking details and click on Edit Booking.

  
  
  Then, beside Guests, Add-ons & Protections, click Change. You'll then be able to make your desired changes.

  

  

  After making your changes, click Review Changes. You'll be presented with a revised invoice for the price difference to confirm the change you're making.

  

  Click Submit and your changes will take effect. If your change resulted in a refund or an additional charge, a receipt will be automatically emailed to you.
  

   

  Trip Dates

  To change your trip dates, you will need to submit a date change request. Head to your booking details and click on Edit Booking.

  

  Then, besides Dates, click Change. You'll then be able to make your desired changes.

  

  A calendar will then appear where you will be able to select your new dates. 

  

  After doing so, click Review Changes. You'll be presented with a revised invoice for your trip. If your change results in an additional charge or a refund, this will also be visible. After confirming the change, click Submit.

  

  After hitting Submit, your request will be sent to our customer support team. We will then contact the RV owner to get their approval for your new dates. If the owner approves, the change will be made. Any additional charge or refund will be processed based on your new dates and a receipt for this will be automatically sent by email. Your booking documents will also be updated to reflect your new trip dates.
  

• What is the criteria to be an approved driver?

  The following requirements must all be met in order to be approved as a driver on RVezy:

  • At least 25 years old
  • Possession of a full, unrestricted license for a minimum of 8 consecutive years
    • This includes driving experience in other countries outside of Canada or the United States
    • An additional endorsement may be required, for example, if you are renting an RV with air brakes
  • No more than 2 at-fault accidents in the last 6 years
  • No more than 2 minor driving convictions in the last 3 years
  • No criminal code driving offense conviction in the last 3 years
  • No automobile insurance cancellation by your insurance company in the last 3 years
  • Personal automobile insurance OR another form of personal insurance (renter's insurance, house insurance, etc.)
  • For renters in the US: No distracted driving charges in the last 3 years

  Driver’s licenses from the following countries and regions are accepted:

  • Canada
  • United States
  • Mexico 
  • United Kingdom
  • European Union
  • Australia
  • New Zealand

  If your driver's license is from any other country, you will need an international driver's license in order to be approved as a driver. This can be acquired at specific offices available in your country.
  

  
  In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver on the booking, the resulting damages will not be covered by the insurance and the renter will be fully responsible for the total cost of repairs.
  

• What is the security deposit? How does it work?

  The security deposit is set by the RV owner on their listing.

  For rentals in Canada, the security deposit is charged to the renter's credit card three days before the rental start date as per the payment schedule.
  RVezy will hold this amount during the rental period and once the RV is returned, both the owner and then the renter will need to complete the closeout on the website.

  After both parties complete the closeout, the security deposit will automatically be refunded to the same credit card that was used to make the payment.
  If the owner adds any closeout charges to the booking, the *RVezy service fee will be applied to those charges and the total will be deducted from the security deposit. (Damage charges are not subject to the service fee).
  Any remaining balance from the security deposit will be refunded to the renter. This is a standard credit card refund and generally takes 2-3 business days to appear on the credit card statement.

  In the event of damages or an insurance claim, the security deposit will be held by RVezy until the closing of this claim, or until the damage charges are settled.  Please refer to section 7.4 of the Terms of service for more details.

   

  For rentals in the US, the security deposit is not charged to the renter's credit card but is only an authorized transaction issued three days before the rental start date as per the payment schedule.
  RVezy will place a hold on this amount for 7 days, and after this period the hold will be canceled and removed from the card statement. The security deposit will only be collected in the event of a damage claim.
  
  Both owners and renters are still required to proceed with the closeout at the end of the rental period.

  If the owner adds any closeout charges to the booking, the *RVezy service fee will be applied to those charges and that total will be taken from the held security deposit.
  If the trip is longer than 7 days, where the security deposit would have already been canceled, any closeout charges will be taken from the renter's credit card on file.
  (Damage charges are not subject to the service fee).
  
  In the event of damages or an insurance claim, the security deposit held amount will be automatically captured by RVezy until the closing of this claim, or until the damage charges are settled.  Please refer to section 7.4 of the Terms of service for more details.
  
  Note: As part of the inspections, make sure to take all the necessary photos when collecting and returning the RV to document well the state of the RV to avoid disagreement in regards to additional charges.
  

  *Taxes may apply to the service fee based on the State / Province of your residence.

• What is the cancellation policy?

  RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners. 

  If cancelled by the Renter more than 30 days from the date of rental: The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental. 

  If cancelled by the Renter between 30 days and 8 days from the date of rental: The owner will receive 50% of the rental amount and the remainder will be refunded to the renter minus RVezy’s service fee and its tax applied to the rental amount. The owner’s calendar will be unblocked for those dates they are free to accept another rental.

  If cancelled by the Renter 7 days or less from the date of rental: The full rental amount will be forfeited and forwarded to the RV owner minus the RVezy service fee and its tax. The owner’s calendar will be unblocked for those dates and they are free to accept another rental.

  Add-ons, Cleaning Fees, Insurance, Roadside: In the event, a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fee, insurance, and roadside charges, as well as the tax applied on those elements will be refunded. 

  If canceled by the Owner at any time: The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout.
  
  24 hour Grace Period: Renters are entitled to get a full refund if they cancel within 24 hours of making the first payment and the owner will not receive a payout.
  The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
  Please note that the 24-hour timeline is strict to the exact time of the first payment.
  
  *Please note that RVezy does not cancel bookings on behalf of users. If an owner or renter wishes to have a booking canceled, they will need to log in to their account and cancel their reservation through the booking details page. After clicking on the "Cancel" button, users will have to read and acknowledge the cancellation policy.
  
  *If you wish to modify a reservation, please DO NOT cancel the booking, as the above cancellation policy will apply. Instead, please send us an email notifying us of the changes needed and we will do the necessary updates.
  
  
  

• What does RVezy insurance cover?

  RVs registered in CANADA
  For owners on the platform with an RV registered in Canada, our insurance coverage applies to all trailers registered in any of the Canadian provinces and territories except British Columbia. For trailers registered in BC, our insurance coverage is provided by ICBC.

  If you have a motorhome registered in the provinces of Ontario, Alberta, Quebec, or Nova Scotia, your RV is protected by our insurance policy. For motorhomes registered in BC, our insurance coverage is provided by ICBC.
  If you own a motorhome outside of those provinces, you as the owner are responsible for having adequate insurance on your motorhome to allow private rentals.
  
  Note that you should still have your own personal insurance policy to cover your RV while it is in your possession. RVezy insurance covers your RV only during the rental period.
  When your RV is rented through the website, our insurance policy will protect your RV for the duration of the rental only. 
  
  For an RV to be covered by our insurance in Canada, the following main conditions, among others, need to be met:
  

  • Motorhomes should not be older than 20 years when listed on the website
  • Motorhomes must be valued at less than CAD 150,000
  • Trailers should not be older than 25 years when listed on the website
  • Trailers must be valued less than CAD 100,000
  • RVs should not be traveling in the prohibited travel areas
  • Special approval needed for vintage models

  Our insurance policy covers the following:

  • $2m Third Party Liability Coverage
  • Collision & Comprehensive
  • All Physical damages
  • Fire, Theft & Vandalism

  For more information about the Insurance, please check the Insurance and Protection page.
  
  RVs registered in the UNITED STATES
  With the exception of Motorhomes registered in the state of New York, RVs registered in any state are eligible to qualify for our insurance coverage.

  Note that you should still have your own personal insurance policy to cover your RV while it is in your possession. RVezy insurance covers your RV only during the rental period.
  When your RV is rented through the website, our insurance policy will protect your RV for the duration of the rental only. 

  For an RV to be covered by our insurance, the following main conditions, among others, need to be met:
  

  • Motorhomes should not be older than 20 years when listed on the website
  • Motorhomes must be valued at less than USD 150,000
  • Trailers should not be older than 25 years when listed on the website
  • Trailers must be valued at less than USD 100,000
  • RVs should not be traveling in the prohibited travel areas
  • Special approval needed for vintage models

  Our insurance policy covers the following:

  • $1m Third Party Liability Coverage
  • Collision & Comprehensive
  • All Physical damages
  • Fire, Theft & Vandalism

  For more information about the Insurance, please check the Insurance and Protection page.