How can I make changes to my booking?

What are the criteria to be an approved driver?

The following requirements must all be met in order to be approved as a driver on RVezy:

• At least 25 years old
• Possession of a full, unrestricted license for a minimum of 8 consecutive years
  • This includes driving experience in other countries outside of Canada or the United States
  • An additional endorsement may be required, for example, if you are renting an RV with air brakes
• No more than 2 at-fault accidents in the last 6 years
• No more than 2 minor driving convictions in the last 3 years
• No criminal code driving offense conviction in the last 3 years
• No automobile insurance cancellation by your insurance company in the last 3 years
• Personal automobile insurance OR another form of personal insurance (renter's insurance, house insurance, etc.)
• For renters in the US: No distracted driving charges in the last 3 years

Driver’s licenses from the following countries and regions are accepted:

• Canada
• United States
• Mexico 
• United Kingdom
• European Union
• Australia
• New Zealand

If your driver's license is from any other country, you will need an international driver's license in order to be approved as a driver. This can be acquired at specific offices available in your country.

In the event of any damages occurring while an unapproved driver is driving the RV OR while there is no approved driver on the booking, the resulting damages will not be covered by the insurance and the renter will be fully responsible for the total cost of repairs.

What is the security deposit and how does it work?

The security deposit is an amount set by the owner for every rental. As a renter, it will be charged to your credit card three days before the start of the rental. 

What is the cancellation policy?

If cancelled by the renter more than 30 days from the start date of rental:

The renter will receive a full refund* of the deposit that was paid minus the RVezy service fee and its tax. 

If cancelled by the renter between 30 days and 8 days from the start date of rental: 

The renter will be refunded* 50% of the rental amount and will forfeit the RVezy service fee and its tax as well as the 2nd half of the rental amount. The owner will receive a payout of 50% of the rental amount minus the RVezy service fee and its tax.

If cancelled by the renter 7 days or less from the start date of rental: 

The renter will forfeit the full rental amount. The owner will receive a payout of the full rental amount minus the RVezy service fee and its tax.

24-hour grace period: 

Renters are entitled to get a full refund* if they cancel within 24 hours of making the first payment. The owner will not receive a payout.
The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
Please note that the 24-hour timeline is strict to the exact time of the first payment.

Owner cancellations

If cancelled by the owner at any time:

The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout and may be charged a fee of $100. The position of the owner's RV listing in the search results will be impacted by the cancellation, and the trip dates of the cancelled booking may be blocked in the owner's calendar. 

Add-ons, Cleaning fees, Insurance, & Roadside:

In the event that a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fees, insurance, and roadside fees, as well as the tax applied on those items will be refunded*. 

What does RVezy insurance cover?

We understand that renting out your RV may come with certain risks and concerns of damages. For that reason, RVezy offers a commercial insurance policy to our owners, at no additional cost.

To apply for this coverage, head to the Insurance section of your listing and simply fill out the insurance application. If it's approved, you'll be all set! If it's not approved, you'll be prompted to contact our customer support team.

Coverage

For RVs registered in Canada

Our insurance policy covers the following in Canada:

• $2m Third Party Liability Coverage
• Collision & Comprehensive
• Physical Damages
• Fire, Theft & Vandalism

For RVs registered in the United States

Our insurance policy covers the following in the United States:

• $1m Third Party Liability Coverage
• Collision & Comprehensive
• Physical Damages
• Fire, Theft & Vandalism

Exceptions

For RVs registered in Canada

For owners on the platform with an RV registered in Canada, our insurance coverage applies to all trailers registered in any of the Canadian provinces and territories.

It also applies to motorhomes registered in the provinces of British Columbia, Ontario, Alberta, Quebec, and Nova Scotia. If you own a motorhome registered outside of those provinces, you will be responsible as the RV owner for having adequate insurance coverage on your motorhome for private rentals.

For RVs registered in the United States

RVs registered in any state are eligible to qualify for our insurance coverage, with the exception of motorhomes registered in the state of New York.

How does it work?

If your insurance application has been approved, every rental you have on RVezy will be covered by this policy. This coverage is mandatory for the renter, meaning they cannot remove it. It also applies automatically to make the process as worry-free as possible.

Note that you should still have your own personal insurance policy to cover your RV while it's in your possession. As soon as your RV is on a rental, our commercial coverage will take over and protect your RV for the duration of the rental only.

Requirements

In order to qualify for RVezy's commercial coverage, your RV must meet the following conditions, among others.

For RVs registered in Canada:

How can I refund money to a renter?

As an owner, there may be situations in which you'd like to offer a refund to your renter due to an inconvenience or a mishap that took place during their trip with your RV.

To allow you to seamlessly send money to the renter through the platform in a secure and transparent manner, you will now be able to do so with the Send Money feature that will be visible on your booking details. This will replace the previous process of owners needing to open a dispute to refund their renters, and will instead allow for more self-service between owners and renters. 

When can an owner send money to a renter?

Owners will be able to use the Send Money feature once the booking is in the Trip Started stage, all the way until the booking is Completed. Money can be sent to renters up until 45 days after a trip is completed.

How do I use the Send Money feature?

To access the Send Money feature, click on the booking details of the renter who you'd like to refund. You can find the booking details by locating the booking under the Bookings tab or in your Calendar. Under your payout amount, you will be able to click on the Send money button.

You will be brought to a new page where you will need to enter the amount of the refund as well as the reason for the refund.

Both fields are mandatory in order to proceed with the transaction. The minimum amount that can be sent is $20.00, while the maximum amount is the amount of your payout for the booking.

Once you have added the amount and reason, click on Send money. You will be prompted to confirm the transaction. If you have changed your mind or would like to make some modifications to the amount or reason, you can hit Cancel. Otherwise, click the Confirm button to process the transaction.

Once you've clicked Confirm, you will be taken to a page that will confirm that the money has been sent to the renter and will be withdrawn from your bank account within the next 2-3 days. The renter will be notified of this change with a push notification, as well as an email.

Can I send money to the same renter more than once?

Yes, you can send money to a renter as many times as you'd like. However, you will not be able to send more than the total payout amount for the booking.