How can I make changes to my booking?
If you need to make changes to your trip, please do not cancel your booking. When a booking is cancelled, our cancellation policy automatically takes effect and the cancellation cannot be reversed. This means that you may not be able to rebook this same RV.
If the change is urgent or you are unsure how to make changes, please contact us.
As a renter, you will have the ability to make some changes to your booking, even after you have paid and it has been confirmed. Any changes to your trip dates or add-ons will need to be approved by the RV owner. Changes to roadside assistance selection and protection plans will not need to be approved by the RV owner.
1. Changing trip dates, add-ons, and guests
To change your trip dates, add-ons, or guests, head to your booking details page and click on Edit booking.
You can then select if you would like to edit your trip dates or your guests and add-ons.
If you click on Change details, you'll be able to make changes to the following:
- Number of guests
- Add-ons selection (except delivery and airport pickup)
If you click on Change dates, you'll be able to select your new trip dates:
After making your changes, click Review Changes. You'll be presented with a revised invoice for the price difference to confirm the change you're making.
Click Submit and your request will be sent to the RV owner. They will then be able to review the changes you want to make and either accept or decline your request.
An automated message will be sent to let you know if the owner has accepted or declined your request. If the owner has declined it, they will need to provide a reason why, and you can then discuss it with them.
You will also see a banner on top of the booking details page letting you know whether your change was approved or not.
If your change resulted in a refund or an additional charge, a receipt will be automatically emailed to you.
2. Changing your trip protection
To change your roadside assistance selection or your protection plan, head to your booking details page and click on Edit trip protection.
From there, you'll be able to add or remove roadside assistance, as well as change your protection plan from standard to premium (or vice versa).
Once you've made your desired changes, click Continue. You'll be presented with a revised invoice showing the changes to your booking. After clicking on Confirm, your changes will be applied. If your change resulted in a refund or an additional charge, a receipt will be automatically emailed to you.