What is a Featured RV and how does it work?

A Featured RV is a new functionality that was added on RVezy to help owners generate more rentals. This functionality gives motivated owners the option to be placed at the top of search results for their area.

All new RVs on our site will be automatically opted in as a Featured RV at the end of the listing process, and the owner will have the possibility to toggle off that option from their listing through the "Edit Listing" page. 
For owners with existing RVs, they will have the possibility to choose if they want to activate this feature or not.
If an owner has multiple listings, they will be able to select which specific RV they want to opt into the Featured RV option.

 



If an RV has been determined to be ineligible for the Featured RV option, the following information will be available on the “Earn More” section:

Owners who select the “Featured RV” status on their RV will opt in to an additional 7% service fee in order to be placed at the top of search results in their area, they will also have the ability to opt out of this option at any time.

What is EZYmatch and how does it work?

EZYmatch is a feature that was added on RVezy to help both owners and renters.
This feature allows owners to be notified when potential renters are looking for a similar RV in their area and therefore gives them the opportunity to increase their rentals.
On the other hand, EZYmatch also helps renters in getting more options in case they are having troubles finding the perfect RV.

When a renter sends a booking request that doesn't get responded to, other owners will be notified by an email sent every 24 hours. If the owner is interested in renting their RV to this renter, they can then send them a custom quote and request all the necessary details.

Owners can log in to their account, and check the card on the dashboard.
If the owner has 0 EZYmatch results the card will bring them to an article to learn about how it works.
If the owner has 1 or more EZYmatch results the dashboard card will take them to the EZYmatch results page.

To see the list of all the renters with booking requests that might match,  the owner can go to "My Bookings > "EZY Match."
Once a custom quote is sent to the renter, the booking will be treated like any other booking.

Similarly, when the renter receives a custom quote from an owner through EZYmacth, the renter will receive a card on their dashboard as well as a custom quote.

Once in the EZYmatch booking detail page, the renter can either accept or decline the Invoice, and proceed like any other booking.

What is the “Instant Book” feature and how does it work?

The Instant Book feature prompts renters to pay for a booking directly when sending a booking request, and listings with this feature will have a lightning symbol on the result page.

The owner will only be able to see this request on their dashboard if it is already paid for.
What makes this feature unique is that the owner of the RV will have 24 hours from the time the renter pays for the booking to either accept the Instant Book reservation or to decline it with no penalty.

Once the payment is received, the RV owner will be notified and will then accept or decline the booking within 24 hours.
Owners are encouraged to communicate with the renters and learn more about their rental prior to accepting the booking. If the owner decides to decline the Instant Book request then the payment will be fully refunded to the renter.

If an owner fails to respond to an Instant Book request within 24 hours, it will be treated as an owner cancellation and the renter will be fully refunded. The owner will also lose the Instant Book feature on their account.

How does the custom quote feature work?

When a renter sends an enquiry (by clicking on “Ask Owner a question”) or a booking request, the owner will have an option to provide them with a custom quote.

The custom quote gives the owner the possibility to offer a rental and add-ons prices that are different from the listing and that are adjusted to that specific renter.

The “Send Custom Quote” button is located on the left side of the booking request page.  After clicking on that button, the owner can then enter all the rates he wants in the required field and send it to the renter.

After this step, the renter will receive the custom quote, and it will be visible on their dashboard. By clicking on “View Details” he or she will be able to check the quote, and either “Make Payment & Confirm” or “Decline Booking”.

Is completing the checklist required for every rental?

Can I edit / modify the booking and what is the process?

If there are any changes that need to be made to your trip, please do not cancel the booking, we recommend modifying your existing booking. When a booking is canceled, we are unable to reinstate it and there’s no guarantee that the RV will still be available to you. A change request must be submitted, through the booking page and it will allow you to select the new dates, review changes, and obtain your new invoice (details below). 
If the modification is urgent, please give us a call to modify the booking.

Renters now have the ability to instantaneously update the following items from the booking details page by clicking on "Edit Booking">"Change", up to 24 hours before the trip start date:

• Number of Guests
• Add-ons (with the exception of delivery and airport pickup)
• Roadside Assistance
• Insurance Protection Level