General
Communication and Platform Guidelines
- What are the restrictions and guidelines regarding guests’ and hosts’ contact information?
- What are the benefits of using RVezy for payments and communication?
- What is RVezy's policy regarding settling additional payments and entering into off-platform agreements?
- Can I exchange my contact information with the host or guest?
- What are some of the consequences of taking bookings off-platform, and why is it important for users to continue using the platform for their bookings?
- What are the restrictions and guidelines regarding taking people off the platform for RV bookings?
Booking and RV Handover Process
- What is the RVezy rental agreement?
- Is it possible to pick-up or deliver the RV the night before the rental starts?
- What process should I follow when the RV is returned?
- What makes a successful RV handover?
- Who needs to be present when the RV is returned?
- What happens if the guest returns the RV earlier than expected?
Insurance and Protection
- What does RVezy insurance cover?
- What is RVezy's policy regarding Burning Man bookings?
- What happens if a guest gets in an accident or the RV sustains damages? (Roadside Incident)
- What happens to the guest's security deposit when a claim is opened?
- When would the RV not be covered by RVezy's roadside assistance?
- Where is RVezy's insurance coverage valid?
Hosting Guide
Managing Bookings and Guest Interactions
- What are message templates and how can I use them?
- How much time do I have to accept or decline a new booking request?
- What is a special offer and how does it work?
- How will I know if the guest has added an approved driver?
- How can I manage the booking requests I receive?
- What happens if I decline multiple booking requests or let them expire?
Modifying or Canceling Bookings
- What is the cancellation policy for RV hosts?
- How can I apply to remove cancellation penalties?
- What is a booking change request and how can I accept or decline it?
- What should I do if I need to cancel a booking because my RV is damaged or unfit to be rented?
- Will I be compensated for any booking cancellation caused by damage from a previous rental?
Rental Guide
Driver and Guest Verification
- What are the criteria to be an approved driver?
- How old do I have to be to rent an RV?
- What are the requirements to rent an RV?
- What is an approved driver and how can I add one to my booking?
- Is an approved driver required if the RV is being delivered?
- Can I be approved as a driver with a foreign driver's license?
Payment, Fees, and Taxes
- What is the security deposit and how does it work?
- How can I request a refund from the host after my trip?
- What should I do if a host requests additional fees after the trip?
- Where can I find the invoice for my booking?
- What is the payment schedule for my rental?
- What is RVezy's service fee for guests?
Before, During, and After the Rental
- Everything you need to know about RV holding tanks
- I'm a guest, what should I expect once I have a confirmed booking?
- Where should guests review their RVezy bookings and provide feedback?
- What procedure should the guest follow if the RV breaks down during the trip?
- What should I do if something is damaged during my trip?
- Do I have to pay extra for the mileage/kilometres driven during my trip?