As a host on RVezy, you know that reaching out to guests is an essential part of the hosting experience. Whether it's confirming a reservation, providing directions, or responding to questions, communicating with guests can take up a lot of time and effort. That's where message templates come in.
Our message templates feature is designed to save you time and make communication with your guests more efficient. From your account, you can access five pre-set templates that cover some of the most common messages hosts need to send. Additionally, you can create up to 10 additional templates, customizing each one to fit your specific needs.
By using message templates, you can eliminate the need to write out the same message over and over again. Instead, you can send a pre-written message with just a few clicks, which can help you get back to other aspects of your hosting duties more quickly. So, let's dive into how to use message templates and make your hosting experience even more streamlined.
How do I access the message templates?
You can view and modify your message templates in one of two ways.
Account
Head to the Account section of your RVezy account. From there, click on the section Message Templates.
On this page, you'll be able to see and customize the 5 pre-set templates, as well as add new templates.
Inbox
You can also access the message templates from your inbox. Simply click on the Message templates button located in the top right corner of your inbox:
What are the pre-set templates?
RVezy has created 5 pre-set templates to help you get started, based on the common questions you want to ask your guest or the information you typically want to share with them. These templates come with pre-written messages, which you can feel free to customize to your needs.
Intro message
- With the Intro message template, you can customize a message to be sent to your new guest that sends you a booking request. This is a great template to ask questions and get more information about the guest's trip, itinerary, experience with RVs, and more.
- To help increase your response rate, you can also choose to auto-send this intro message to every guest who sends you a new booking request. Simply toggle on the option at the bottom of the screen.
- Note that this intro message will only be sent automatically in response to new booking requests, not to inquiries.
Check-in / Check-out time
- This message template can be used to communicate your typical check-in and check-out times with your guests.
RV rules
- This message template can be used to share any rules you have in place when guests are renting your RV to ensure a smooth and enjoyable experience.
Day of trip
- This message template can be used to share any important information or reminders with your guest before they pick up your RV.
Post trip review
- When a guest's trip has ended, you can nudge them to leave their review with this message template.
Can I create other message templates?
In addition to the 5 pre-set templates provided by RVezy, you can also create up to 10 custom message templates.
Simply click on Add template, name your message template and enter your message.
You can then go back and update them as needed.
How do I send a message template to a guest?
When chatting with your guest, you can click the icon beside the text box to access your message templates:
This will open a pop-up window where you can select your desired template:
Don't worry, the message won't be sent automatically when you click on the template. The message will appear in the text box so you can make any necessary changes before sending it.
