Navigating the insurance claim process is crucial for RV owners using RVezy's rental platform. With comprehensive commercial coverage, RVezy safeguards your RV from potential damages during rentals. While incidents are rare, knowing how to manage them efficiently is vital. This article outlines the key steps in the insurance claim process, from conducting thorough pre- and post-rental inspections to filing a claim. Whether you're a host or a guest, being informed is the first step to peace of mind.

Coverage 

RVezy provides robust commercial insurance coverage to protect RV owners during rentals. This coverage ensures that RVs are safeguarded against potential damages or accidents that may occur while being rented out. Although these incidents are rare, having a clear understanding of the insurance claim process is crucial for both hosts and guests. Being informed about this process helps to manage any incidents efficiently and minimizes the disruption to both parties involved. For full coverage details, see our article: RVezy's Protection Plans: Everything You Need to Know

If the damage is minor and the RV is still drivable, the guest may continue their trip. However, if the damage is significant and prevents the RV from being driven safely, it's imperative to notify RVezy immediately and contact Access Roadside services for assistance.  For further details on what to do if the RV is inoperable, see our article: What Is Roadside Assistance?

When to open a claim

Submit a claim to be reviewed by RVezy in the event of:

• Repair costs that will exceed your security deposit
• Collisions with another vehicle, object, or person
• Damages resulting from fire, theft, wind, vandalism, etc
• Injuries or damages caused to other persons or property

Importance of Inspections

Both hosts and guests have the responsibility to conduct thorough inspections of the RV both before the rental period begins and after it ends. This shared responsibility helps to document the condition of the RV at critical points, thereby protecting both parties and serving as crucial evidence if a claim needs to be filed. Effective documentation and inspection streamline the claims process and help avoid disputes or misunderstandings.
In cases where the RV must be left at a garage due to extensive damage, guests should thoroughly document the RV's condition with photos and videos before leaving it at the facility. This documentation is crucial for supporting the claim and ensuring the insurance process is seamless.

Opening a Claim

Hosts can open a claim either during the rental period or up to 30 days after the trip concludes. Guests cannot open a claim. 

To begin, you must access your booking details page on the RVezy website or app. In the "Manage your booking" section, you will find an option labeled "Start insurance claim." Selecting this option will prompt a confirmation window to verify whether proceeding with a claim is the appropriate course of action based on the incident.

Once confirmed, a 9-step submission form will ask for information including but not limited to:

• Your contact information
• Information about your RV
• Description of the incident that took place
• The specific location of the incident
• Photos of the damage as well as where it's located on your RV
• Any additional documents to support the claim (videos, text messages, estimates or quotes from a garage, etc.)

You do not need to wait for a repair estimate to start a claim.

After submission, you'll receive a claim number for future reference, along with a confirmation email. A member of our claims team will then be in contact with you within two to three business days to discuss the next steps.

Here's what it will look like: