If your RV is damaged during a rental, you may be able to file a claim with RVezy for coverage. The purpose of the claim process is to determine whether the damage is eligible for coverage and to support you in getting your RV repaired. Filing a claim helps ensure that damage caused during a booking is assessed fairly, and that the claims advisor has the information they need to review what happened. Starting a claim promptly and sharing clear details helps move the process forward smoothly.

What is covered

You can review the full breakdown of protections, limitations, and deductibles in the Summary of owner protection plans article. This resource helps you understand how coverage applies to your RV and what to expect if you need to file a claim.

Generally, an insurance claim should be submitted to RVezy in the event of:

• Repair costs that will exceed your security deposit
• Collisions with a third-party (another vehicle, an object, a person, etc.)
• Damages resulting from fire, theft, or vandalism
• Injuries or damages caused to other persons or property

When to start a claim

You should submit an insurance claim as soon as you discover damage from a rental. Reporting it promptly gives our team the information they need to assess the damage accurately and begin their review. You have up to 30 days after the end of the rental to submit a claim.

How to submit an insurance claim

To start the process, open the booking in your account and scroll down to Manage booking. From there, click on Start insurance claim. You'll be asked to provide:

• Your contact information
• Information about your RV
• Description of the incident that took place
• The date, time, and location of the incident
• Photos of the damage as well as where it's located on your RV
• Any additional documents to support the claim (videos, text messages, estimate from a repair shop, etc.)

Once completed, you'll receive a confirmation email along with a claim number for future reference. 

What to expect after you submit a claim

After submitting an insurance claim, a claims advisor will contact you within 1-3 business days to obtain more information. This can include a statement, additional photos, a specific cause of loss, proof of the guest admitting to the damage, a mechanic's report, or an estimate. They may also try to reach you by phone to gather some of this information. 

The claims advisor manages the entire review process and will guide you through any next steps. They conduct the evaluation and make final determinations on coverage.

When the claim is reviewed

Once the advisor reviews all information, they will confirm the outcome of the claim and outline any next steps. If your claim is approved, they will provide details on repair authorization and payment so you can move forward with fixing your RV. 

For any questions or concerns, please contact our support team.