A special offer lets you customize a booking proposal for a guest. You can adjust the price, trip dates, or rental details to create an offer that works for both of you. Special offers are helpful when you've been messaging with a guest and want to finalize a trip that may not fit your usual settings.

When to use a special offer

Special offers give you extra flexibility during the booking process. You might send one when:

• A guest wants different dates than those initially selected
• You've agreed on a customized rate or discount
• A guest has requested to include certain add-ons or delivery
• You want to pre-approve an inquiry

You can send a special offer to a guest any time before the booking is confirmed. You can also update a special offer once it's been sent if any adjustments are needed.

How to send a special offer

You can create and send a special offer directly from the booking details page:

1. Access your inbox and select the guest's conversation.
2. Click on Special offer.
3. Customize and adjust the details, such as
   1. Changing the start and/or end date
   2. Updating the rental amount and preparation fee
   3. Adding or removing delivery and add-ons
4. Add a short message to explain what's included in the offer.
5. Click on Send offer.

The booking details will be updated accordingly and the guest can submit their payment information to confirm the booking.

Important information regarding special offers

Special offers impact the modifications that can later be made to a booking. It's important to be aware of these limitations and implications ahead of time.

Delivery

• If you send a special offer to a guest and select delivery, you must input the amount of the delivery fee you wish to include. A pre-calculated amount based on your delivery settings will be shown in gray as a suggestion. If you do not input an amount, delivery will be added for $0.
• If you customize your delivery fee by sending a special offer and delivery is later removed, it can be added again by the guest. However, the delivery fee will be added based on your delivery settings, not the custom fee that was previously set.

Add-ons

• If you send a special offer and select add-ons, they can no longer be modified by you nor the guest. Selected add-ons cannot be removed, and new add-ons cannot be selected.
• When add-ons are included through a special offer, they will be combined together into a "custom add-on". 
  • In your payout details, the total price of the add-ons will be displayed beside this line item. In the drop-down list of add-ons, each individual add-on will be shown as "included".
  • The preparation fee is also combined into the "custom add-on" and will appear under the drop-down list of add-ons as "included".

Rental amount & nightly rate

• If you send a special offer, the nightly rate for the booking will be determined by the rental amount at that time divided by the original trip length. Any nights added to the booking later on will be included at that rate, even if a custom nightly rate has been set in your calendar. This applies even if you do not customize the rental amount when sending the special offer.
  • For example, you send a special offer for a 5-night trip and the rental amount is $500. The nightly rate is therefore $100. Later, the guest adds 3 nights to the booking. Those nights have a custom nightly rate of $120 in your calendar, but the rental amount will only increase by $300.
  • This also impacts weekly and monthly discounts. If a booking is extended to 7 nights or more, the nights will be added at $100 and the weekly discount will not apply. The same goes for the monthly discount and bookings extended to 28 nights or more.
  • Conversely, if a booking is made for 7 nights or more and the weekly discount is applied, the extrapolated nightly rate will remain the same even if the booking is later shortened to less than 7 nights. The same goes for the monthly discount and bookings of 28 nights or more.

Tips for effective special offers

Special offers work best when they support your hosting goals while keeping guests informed.

• Be clear about pricing: Transparency helps guests understand the value of the offer.
• Align with your rules: Make sure the trip meets requirements like towing experience or pet policies.
• Use offers to simplify communication: If you've agreed on details through messages, a special offer helps finalize things quickly.
• Respond promptly: Guests are more likely to book when the conversation is active.

For any questions or concerns, please contact our support team.