Each booking goes through different stages depending on where it is in the process. Your booking status helps you understand what actions, if any, you need to take, and what to expect next from your guest. This guide explains every status you may see and what it means for your booking.

Booking requests and inquiries

Prepaid booking request

The guest has submitted a booking request and prepaid for the trip. You have 48 hours to accept or decline. If you accept, the booking is confirmed immediately.

Booking request

The guest has sent a booking request but has not prepaid. You have 48 hours to accept or decline. If you accept, the guest can then submit their payment information to confirm the booking.

Inquiry

A guest has reached out with a question or request for more information. This is not a booking request and doesn’t require you to decline. If you’d like to move forward, you can choose to send a pre-approval so the guest can submit a booking request.

Pending guest action

Waiting on guest

You accepted a booking request, and the guest now has 48 hours to submit their payment information. If they do not complete payment in time, the request expires automatically.

Invoice

You sent the guest a special offer. Their next step is to submit payment to confirm the booking. Until then, the booking is not finalized.

Requests that did not move forward

Declined

You declined a booking request or inquiry. No further action is needed.

Request withdrawn

The guest withdrew their booking request or inquiry before it was accepted.

Guest expiry

You accepted a booking request, but the guest did not submit their payment within 48 hours. The request is no longer active.

Expired by you

You received a booking request but did not accept or decline it within 48 hours. The request expired automatically.

Active and confirmed bookings

Confirmed

The booking is fully confirmed. The guest has submitted payment, and the trip dates are now blocked on your calendar.

Trip in progress

The booking has started and is currently active.

Completed and canceled bookings

Completed

The trip has ended and the booking is fully complete.

Canceled by guest

The guest canceled a confirmed booking.

Canceled by you

You canceled a confirmed booking.

Canceled

RVezy canceled a confirmed booking - for example, if a required step was not completed or if policy issues prevented the trip from moving forward.

For any questions or concerns, please contact our support team.