Sometimes plans change after a booking is confirmed. Change requests make it easy for you and your guest to adjust trip details while keeping the booking accurate. Understanding how change requests work and what can be updated helps ensure the process is smooth for both sides.

How booking change requests work

A change request is a formal update to an existing booking. Either the host or the guest can initiate a change request, but the other party must approve it for the changes to take effect.

Once a change request is submitted:

• The other party receives a notification
• Both parties review the updated trip details
• The request must be accepted before the booking updates
• Your calendar adjusts automatically if dates change

If a change doesn’t work for you, you can decline the request and the original booking details remain in place.

Possible changes and when they can be made

Changes depend on the type of update and the timing of the trip. Below is a clear breakdown of what can be modified and when each change is allowed.

Trip dates

Before the booking is confirmed:

• Guests can modify their trip dates without host approval
• Hosts can modify the trip dates and customize the rental amount by sending a special offer

When the booking is confirmed:

• Guests and hosts can request to modify the trip dates

After the trip has started:

• Guests and hosts can request to extend or shorten the trip, but the start date cannot be changed

Delivery

Before the booking is confirmed:

• Guests can update the delivery address without host approval, if it’s within your delivery zone
• Guests can add or remove delivery without host approval
• Hosts can add or remove delivery and customize pricing by sending a special offer, but can't modify the delivery address

When the booking is confirmed:

• Guests can update the delivery address if it’s within your delivery zone
• Guests can request to add or remove delivery, but hosts cannot

After the trip has started:

• Delivery selection, pricing and location cannot be modified

Add-ons

Before the booking is confirmed:

• Guests can select or remove add-ons without host approval
• Hosts can select or remove add-ons and customize pricing by sending a special offer
  • Once an add-on is included through a special offer, it can no longer be modified or removed

When the booking is confirmed:

• Guests and hosts can request to select or remove add-ons, as long as a special offer wasn't previously sent

After the trip has started:

• Add-ons cannot be modified

How to submit a change request

You can submit a change request through the booking details page:

1. Access the booking in your Bookings tab or from your inbox.
2. Scroll down to Manage booking.
3. Click on Edit booking.
4. Make the desired changes.
5. Review the updated pricing.
6. Submit the change request.

The guest must accept the change before it takes effect.

Responding to a change request

When you receive a change request:

• Click on the notification in your dashboard or in the booking details
• Review the updated trip details
• Confirm that the requests fits your rules and availability
• Select Accept or Decline

If you decline, the booking stays exactly as it was. You'll be prompted to write a short message to the guest explaining why you're unable to accept.

Tips for smooth change requests

Change requests work best when both sides communicate clearly.

• Discuss changes in messages first, then submit a request
• Respond quickly so guests can finalize their plans
• Review your calendar before accepting any date changes
• Confirm key details, especially for delivery or towing adjustments

For any questions or concerns, please contact our support team.