Our goal is to create a trusted and welcoming community for every host. RVezy has several measures in place to help protect you, your RV, and your rental experience. This guide explains the steps we take to support your safety and what you can expect when renting on the platform.

How RVezy verifies guests 

RVezy completes identity verification for every guest before they rent your RV. This process helps confirm the guest's identity and ensures they meet our eligibility requirements. Our comprehensive system checks the following:

• Personal information
• Government-issued ID
• Driving record
• Payment risk score
• Trip details

Verification adds an important layer of protection and helps you feel confident in accepting booking requests.

Reviewing a guest's profile

You can view a guest's profile, reviews, and past activity before accepting a booking by clicking on their profile photo. This gives you helpful context about their experience on the platform and how they've interacted with other hosts. If something doesn't feel right, you can message the guest, ask questions, or contact our support team.

Handling high-risk guests

Based on the results of our verification process, a guest may be identified as posing a higher safety risk. In that case, the booking will be cancelled and you'll be notified to ensure you're aware. 

As a fraud prevention measure, the guest will be fully refunded and no payout will be issued for the cancellation. However, the cancellation will not affect your host metrics and your calendar will be updated to reflect the trip dates' availability. 

For any questions or concerns, please contact our support team.