Your hosting performance metrics help guests understand how reliable and responsive you are as a host. Strong performance increases trust, improves your visibility in search results, and leads to more booking opportunities. These metrics reflect how quickly you respond to guests, how consistently you accept booking requests, and how reliably you follow through with confirmed trips.

You can track your metrics and your overall performance through the Insights page in your RVezy account:

Response rate

Your response rate is the percentage of new booking requests and inquiries you respond to within 24 hours. It's calculated based on your last 15 booking requests. Guests value fast communication, so a strong response rate improves guest confidence and often leads to more successful bookings. 

 We recommend maintaining a response rate of 90% or more, especially to achieve Superhost status.

What counts as a response

Responding to a booking means taking one of the following actions within 24 hours:

• Replying to a guest's initial message
• Accepting or declining a booking request
• Sending a special offer
• Pre-approving an inquiry

Any type of message counts as a response, even a brief acknowledgement, as long as it's sent within 24 hours. By using the intro message template and setting it to send automatically, you can ensure nothing slips through the cracks. 

What doesn't count as a response

If a guest withdraws their request before you reply, it does not affect your response rate. However, if the request expires because you didn't respond, it will negatively impact it.

Acceptance rate

Your acceptance rate is the percentage of new booking requests and inquiries you accept within 24 hours. It's calculated based on your last 15 booking requests. A strong acceptance rate shows guests that you're reliable and ready to host. 

We recommend maintaining an acceptance rate of 75% or more, especially to achieve Superhost status.

What counts as an acceptance

Accepting a booking means taking one of the following actions within 24 hours:

• Accepting a booking request
• Sending a special offer
• Pre-approving an inquiry

Receiving an instant booking also counts as an acceptance.

What doesn't count as an acceptance

These do not count as acceptance and will lower your rate:

• Declining a booking request
• Allowing a request to expire without accepting or declining

The following will not affect your acceptance rate:

• A booking request is automatically declined because another request with overlapping dates was confirmed
• A booking request is withdrawn by the guest before you respond
• You receive an inquiry but do not pre-approve or send a special offer

Confirmed bookings

Confirmed bookings measures the number of bookings you received that were confirmed and/or completed in the last 12 months. To achieve Superhost status, a minimum of 5 confirmed/completed booking is required.

What counts as a confirmed booking

A confirmed booking includes:

• A completed booking that ended within the last 12 months with a minimum guest rating of 4.5 stars.
• A confirmed booking that was secured with a payment within the last 12 months.

A booking confirmed and then later cancelled by the guest will still count as a confirmed booking, as long as the guest cancelled after the 24-hour grace period passed.

Cancellations

Cancellations reflects the number of confirmed bookings you cancelled within the last 12 months. Cancellations where the penalties were removed will not count towards this metric.

To achieve Superhost status, you must not cancel any bookings.

For any questions or concerns, please contact our support team.