RVezy is committed to building your trust, helping you feel safe, and protecting every user throughout the rental process.
Our comprehensive verification system checks details such as name, address, government-issued ID, and more to confirm the identity of guests who book on RVezy. As part of that verification process, we also look for several factors that are known to indicate high-risk guests or trips. Based on the results of our verification process, you may be identified as posing a higher safety risk.
What happens if I’m flagged as a high-risk guest?
If you’ve been flagged as a high-risk guest, your booking will be cancelled and you’ll be issued a full refund.
How will I know if I’ve been identified as high-risk?
You’ll be notified by email as well as through a push notification if you’ve downloaded the RVezy app and enabled notifications.
What happens if I disagree with the results of your verification process?
Currently, there’s no way to appeal the results of our verification process.
Please note that in an effort to maintain a safe community for all users, RVezy may collect your credit score for additional verification.
