If a host cancels your booking, you receive a full refund with no penalties. Refund options include the original payment method (5-7 business days) or an immediate RVezy credit plus 10% bonus. If no choice is made in 48 hours, refund defaults to the original payment. RVezy cannot compensate for extra expenses but offers support to find alternative rentals.
If a host cancels your booking, you're entitled to a full refund. This article explains what gets refunded, how the refund is issued, and when you can expect to receive it.
What happens when a host cancels
If a host cancels your booking for any reason, you'll receive a notification alerting you of the cancellation. The status of the booking will also update in your account to reflect the cancellation.
You're entitled to a full refund of all amounts paid, including:
- Rental amount
- Add-ons
- Delivery fee
- Preparation fee
- Protection plan
- RVezy service fee and taxes
No penalties apply to you when a host cancels.
Selecting a refund method
After a host cancellation occurs, you'll be given two options to receive your refund:
- Original payment method: receive a full refund to your original payment method within 5 to 7 business days.
- RVezy credit: get a credit on your account for the value of your booking, plus an additional 10% bonus, immediately available for your next rental.
You can review the refund methods and make your selection from the booking details page:
If no selection has been made after 48 hours, a full refund to your original payment method will be processed automatically.
Compensation for other expenses
RVezy can only refund what was paid through our platform and cannot provide compensation for expenses incurred as a result of the host cancellation, such as alternative accommodations or travel rearrangements.
We are committed to helping you finding a suitable alternative RV on our platform for your planned dates. Reach out to our support team and we'll be happy to assist.