Learn how to adjust your bookings and handle cancellations.

• Understanding the cancellation policy for guests

  RVezy’s cancellation policy outlines how cancellations are handled for guests and the associated refund amounts based on when you cancel relative to your trip. It’s important to understand these terms before confirming your booking.

   

  Guest cancellations

  Cancel more than 30 days before the trip start date

  • You'll forfeit RVezy's service fee and its tax.
  • The host will not receive a payout.

  Cancel between 30 and 8 days from the trip start date

  • You'll forfeit 50% of the rental amount as well as RVezy's service fee and its tax. 
  • The host will receive a payout of 50% of the rental amount, minus RVezy's service fee and its tax.

  Cancel 7 days or less from the trip start date

  • You'll forfeit 100% of the rental amount as well as RVezy's service fee and its tax.
  • The host will receive a payout of 100% of the rental amount, minus RVezy's service fee and its tax.

   

  24-hour grace period

  You can receive a full refund if you cancel within 24 hours of the host accepting the booking and your payment is made. In this case, the host will not receive a payout.

  This grace period only applies if your cancellation happens more than 24 hours before the trip start date. The 24-hour window is calculated strictly from the exact time the host accepted the booking and the payment was made.

   

  What gets refunded and when

  If you cancel a booking as a guest, no matter when, these items and the tax applied to them are refunded:

  • Add-ons
  • Preparation fee
  • Delivery fee
  • Protection plan

  In addition, you may be refunded all or a portion of the rental amount, depending on where you fall in our cancellation policy. Refunds are issued to your original payment method; processing time will vary depending on your bank or credit card provider.

   

  How cancellations are processed

  Cancelling a booking must be done through your RVezy account. 

  1. Head to your booking details.
  2. Scroll down to Manage booking. 
  3. Click Cancel booking.
  4. Review the applicable policy and refund amount.
  5. Select a cancellation reason.
  6. Confirm your selection by clicking Cancel booking.

  Once a booking is cancelled, it cannot be undone and the booking cannot be reinstated. Transactions will automatically be processed in accordance with our policy. 

   

  Other types of cancellations

  • Cancellations by hosts: if a host cancels a booking at any time, you'll receive a full refund, including fees and taxes. You can consult our host cancellation policy here.
  • Natural disasters: if you believe your trip will be impacted by a natural disaster, consult our natural disasters cancellation policy for more detail.

  
  Understanding RVezy’s cancellation policy helps you make informed decisions and plan with confidence. If you have questions about how this policy applies to your specific booking, check your booking details or contact our support team for assistance.

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• Making changes to a booking as a guest

  Change requests allow hosts and guests to update booking details like trip dates, delivery, and add-ons, with approval required from the other party. Guests can modify some details without approval before confirmation. After the trip starts, changes are limited. Change requests are submitted via the booking page and must be accepted to take effect. Clear communication and quick responses ensure smooth updates. 

  Sometimes plans change after a booking is confirmed. Change requests make it easy for you and your host to adjust trip details while keeping the booking accurate. Understanding how change requests work and what can be updated helps ensure the process is smooth for both sides.

   

  How booking change requests work

  A change request is a formal update to an existing booking. Either the host or the guest can initiate a change request, but the other party must approve it for the changes to take effect.

  Once a change request is submitted:

  • The other party receives a notification
  • Both parties review the updated trip details
  • The request must be accepted before the booking updates

  If a change doesn’t work for you, you can decline the request and the original booking details remain in place.

   

  Possible changes and when they can be made

  Changes depend on the type of update and the timing of the trip. Below is a clear breakdown of what can be modified and when each change is allowed.

  Trip dates

  Before the booking is confirmed:

  • Guests can modify their trip dates without host approval
  • Hosts can modify the trip dates and customize the rental amount by sending a special offer

  When the booking is confirmed:

  • Guests and hosts can request to modify the trip dates

  After the trip has started:

  • Guests and hosts can request to extend or shorten the trip, but the start date cannot be changed

   

  Delivery

  Before the booking is confirmed:

  • Guests can update the delivery address without host approval, if it's within the host's delivery zone
  • Guests can add or remove delivery without host approval
  • Hosts can add or remove delivery and customize pricing by sending a special offer, but can't modify the delivery address

  When the booking is confirmed:

  • Guests can update the delivery address if it's within the host's delivery zone
  • Guests can request to add or remove delivery, but hosts cannot

  After the trip has started:

  • Delivery selection, pricing and location cannot be modified

   

  Add-ons

  Before the booking is confirmed:

  • Guests can select or remove add-ons without host approval
  • Hosts can select or remove add-ons and customize pricing by sending a special offer
    • Once an add-on is included through a special offer, it can no longer be modified or removed

  When the booking is confirmed:

  • Guests and hosts can request to select or remove add-ons, as long as a special offer wasn't previously sent

  After the trip has started:

  • Add-ons cannot be modified

   

  Protection plan

  As a guest, you can change your protection plan selection at any time up until the start of your trip. Once the trip has started, you can no longer change your protection plan. Hosts cannot change the protection plan on your behalf.

   

  How to submit a change request

  You can submit a change request through the booking details page:

  1. Access the booking in your Bookings tab or from your inbox.
  2. Scroll down to Manage booking.
  3. Click on Edit booking to change your trip dates, add-ons, and delivery selection. Click on Edit trip protection to change your protection plan.
  4. Make the desired changes.
  5. Review the updated pricing.
  6. Submit the change request.

  For any changes taking place after the booking is confirmed, the host must accept the change before it takes effect. Changes to trip protection do not require host approval.

   

  Responding to a change request

  When you receive a change request:

  • Click on the notification in your dashboard or in the booking details
  • Review the updated trip details
  • Select Accept or Decline

  If you decline, the booking stays exactly as it was. You'll be prompted to write a short message to the host explaining why you're unable to accept.

   

  For any questions or concerns, please contact our support team.

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• Receiving a refund for a host cancellation

  If a host cancels your booking, you receive a full refund with no penalties. Refund options include the original payment method (5-7 business days) or an immediate RVezy credit plus 10% bonus. If no choice is made in 48 hours, refund defaults to the original payment. RVezy cannot compensate for extra expenses but offers support to find alternative rentals.

  If a host cancels your booking, you're entitled to a full refund. This article explains what gets refunded, how the refund is issued, and when you can expect to receive it.

   

  What happens when a host cancels

  If a host cancels your booking for any reason, you'll receive a notification alerting you of the cancellation. The status of the booking will also update in your account to reflect the cancellation.

  You're entitled to a full refund of all amounts paid, including:

  • Rental amount
  • Add-ons
  • Delivery fee
  • Preparation fee
  • Protection plan
  • RVezy service fee and taxes

  No penalties apply to you when a host cancels.

   

  Selecting a refund method

  After a host cancellation occurs, you'll be given two options to receive your refund:

  • Original payment method: receive a full refund to your original payment method within 5 to 7 business days.
  • RVezy credit: get a credit on your account for the value of your booking, plus an additional 10% bonus, immediately available for your next rental.

  You can review the refund methods and make your selection from the booking details page:

  

  If no selection has been made after 48 hours, a full refund to your original payment method will be processed automatically.

   

  Compensation for other expenses

  RVezy can only refund what was paid through our platform and cannot provide compensation for expenses incurred as a result of the host cancellation, such as alternative accommodations or travel rearrangements. 

  We are committed to helping you finding a suitable alternative RV on our platform for your planned dates. Reach out to our support team and we'll be happy to assist.

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• What to do if you accidentally made a booking or booked the wrong dates

  If you made a mistake booking an RV, you can withdraw unconfirmed bookings or cancel confirmed ones within the 24-hour grace period for a full refund. To change dates, send a request to your host, who may approve or suggest alternatives. If cancellation policies limit refunds, contact the host directly for possible flexibility. Refunds outside policy are at the host’s discretion. 

  If you made a mistake when you booked an RV, there are steps you can take to address it.

   

  Check your booking status

  To confirm the status of your booking, head to your inbox or to the Trips section of your account.

  If your booking hasn't been confirmed yet, you can simply withdraw the booking request. If a payment has been made and your booking is confirmed, review the cancellation policy:

  1. Access your booking and scroll down to Manage booking.
  2. Click on Cancel booking.
  3. Review the policy and refund amount. .Do not click Cancel again unless you're ready to do so.

  If you're within the 24-hour grace period, no problem. You can cancel your booking and receive a full refund.

   

  Request a change to your booking

  If you want to keep your booking but need different dates, you can send a change request to your host. The host decides whether to approve the change. If the dates you need aren't available, try messaging your host; they may be able to adjust their calendar or suggest alternatives.

   

  Reach out to your host directly

  In situations where you’re not eligible to cancel for a full refund, communicating directly with the host can often help. Explain the situation and ask if they can offer flexibility. Many hosts are understanding and may help with a refund or date change, especially if you reach out quickly.

  Keep in mind that a refund outside of the cancellation policy for the booking is always at the discretion of the host.

   

  For any questions or concerns, please contact our support team.

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