After your rental ends, a host may request additional charges related to your booking. These requests are handled through RVezy and require your review and approval. 

Why a host may request additional charges

Common reasons for additional charges include:

• Mileage or generator usage that exceeded the included allowance
• Cleaning or refuelling services that were not prepaid
• Damaged-related charges that fall outside normal use
• Other costs outlined in the listing 

Hosts should only request fees that align with their listing details and the terms of your booking.

How requests for additional charges work

When a host submits a request for additional charges, you'll be notified via email and an automated message in the RVezy chat. The request will be available for your review in the booking details. If something is unclear, you can message the host directly to ask questions.

Take the time to review the following:

• The reason provided by the host
• The listing rules and included allowances
• Any photos or documentation shared

Note that you have 48 hours to accept or dispute the request once it's submitted. After 48 hours have passed, you will be automatically charged.

If you disagree with the request

If you believe the request is incorrect or doesn't align with the listing, you can open a dispute. Access the booking details in your RVezy account and click on Respond at the top of the page:

On the next page, click Dispute fees. Once you confirm your selection, a dispute will be opened.

Understanding how requests for additional charges work helps you make informed decisions and avoid surprises. Reviewing requests carefully and responding promptly gives you the best chance of resolving any concerns fairly.

For any questions or concerns, please contact our support team.