If an issue comes up during or after your RV trip, you may want to request a refund from the host. Refunds after a trip are handled directly between you and the host through RVezy. This guide explains how post-trip refunds work, what to expect, and where RVezy fits into the process.

When you can request a refund

Refund requests can be submitted while your rental is active and for up to 30 days after the end of the trip using the Request money feature. You can access it through your booking details under Manage booking. 

How to request a refund

Under Manage booking, click on Request money. You'll need to provide the following information:

• The refund amount you're requesting from the host
• An explanation for your request
• Evidence related to your request, such as photos, receipts, text messages, etc.

Once the fields are complete, click the Request button to submit the request. You'll see an automated message in the RVezy chat confirming the submission.

How refund requests are handled

Once submitted, you can discuss your refund request with the host and find some common ground. if the host agrees, they'll need to issue the refund through RVezy and we'll return them to your original payment method.

When RVezy can help

After 48 hours have passed following the submission of your request, you can get help from RVezy if you're not satisfied with the host's response or if they haven't responded. To do so, access your booking and click on Get support at the top of the page. Confirm your selection and a dispute will be opened. RVezy can then review the situation and help facilitate a resolution.

Note that the dispute option is only available for 9 days after the initial submission of your refund request. Once this 9-day period has passed, it is no longer possible to pursue a refund request through RVezy.

For any questions or concerns, please contact our support team.