We know that sometimes unforeseen situations can arise, and you might need to request a refund from your RV host. Don't worry, our Request Money feature is here to help!*

In this article, we'll walk you through the step-by-step process of requesting a refund, so you can focus on enjoying your RV adventure. Let's dive in! 

Step 1: Access the booking details page

First things first, you'll need to locate the details of the booking in question. Simply log in to your RVezy account on the website*, head to the Trips section and click on the booking.

* request money is not currently available on the app

Step 2: Initiate the Request Money process

Scroll down the booking details page until you find the "Manage Booking" header. Here, you'll see the "Request Money" option which you'll need to click.

Step 3: Enter the required information

Now it's time to provide some details. Enter the amount you'd like to receive from the host as well as an explanation for your refund request. This will help your host understand your perspective and assess the situation accordingly.

Step 4: A friendly chat with your host

After you've entered the necessary information, our platform will send an automated message to your host. This message will show up in the conversation between you and your host, which keeps everything transparent and easily accessible.

At this point, you can take the opportunity to provide more information regarding your request, or send photos to the host if needed. You can then discuss your request with the host to find some common ground.

Step 5: Host's response and sending money

Your host has 48 hours to action your request. If they agree with your refund request, they can use the "Send Money" feature in their RVezy account to send you the reimbursement. Easy-peasy, right?

Step 6: What if the host doesn't respond?

We hope your host responds quickly and cooperatively, but we also understand that things can sometimes slip through the cracks. If your host hasn't taken action on your request within 48 hours, you'll receive an email from RVezy to let you know.

This email will present you with two options: You can choose to drop the request or pursue reimbursement by getting RVezy involved. We're here to help facilitate and ensure a fair outcome for both parties.

And there you have it, folks! The Request Money feature is designed to make sure you have a seamless experience when requesting a refund from your RV host. Don't forget, the RVezy team is always here to support and assist you in your RV adventures. Happy travels!

*Please note: The Request Money feature is only available for 30 days after the end of your trip.