RVezy has established programs and policies to ensure Owners can rent their RVs to Renters with confidence that if their RV is damaged during a rental period or if a third party is injured, then the associated costs may be paid from a number of sources.

RVezy is not an insurance company or broker and does not offer insurance for your RV. Instead, RVezy provides access to third-party liability claim protection and physical damage protection plans subject to important terms and conditions outlined in this document.

During the rental period, the Renter assumes financial responsibility for your RV. RVezy works with you to hold the Renter accountable for any physical damage, and to recover the costs of required repairs.

Third-Party Liability Claims Protection

RVezy provides third-party liability claim protection during the rental period, subject to the following limits and policy conditions:

• Up to $1,000,000 USD for RVs registered in the United States.
• Up to $2,000,000 CAD for RVs registered in Canada.

To be eligible for this third-party liability claim protection, you must have an approved insurance profile in place before the rental begins.

Third-party liability claim protection is provided on a secondary (excess) basis, meaning that if any applicable insurance exists (personal or commercial), it will apply first. The RVezy Protection Package will then act as potential secondary third-party liability claim coverage. If no other policy applies, RVezy’s third-party claim coverage will be primary.

Physical Damage Loss Protection

Payment of the costs of repairing physical damage to your RV may be available via one or some combination of:

• The Renter’s security deposit
• Any personal insurance the Renter may have
• Any personal insurance you may have
• Any protection plans the Renter purchases from RVezy 
• Insurance contracted and paid for by RVezy
• Reimbursement from RVezy

To qualify for eligible physical damage repair costs reimbursement, clear photo documentation of the RV’s condition is required at both the start and end of the trip.

• Photos must be submitted to RVezy within 24 hours of the start and end of the rental.
• If the damage cannot be fully demonstrated to have occurred during a rental period by photo evidence, RVezy may consider additional documentation (e.g., police report, third-party assessment) to confirm when the damage occurred.

Detailed Terms and Conditions

Third-Party Liability Claim Protection

Owners with an approved insurance profile in place at the time of rental are provided third-party liability protection under the following policies:

• Canada: Liberty Mutual Insurance Company
• United States: Crum and Forster

Physical Damage Loss Protection

RVezy’s protection plans govern financial responsibility in the event of physical damage to your RV during the rental period. If your RV sustains damage due to a collision or comprehensive event, RVezy’s physical damage protection program applies, subject to the plan’s terms, conditions, and exclusions.

Covered Events:

• Collisions
• Vandalism
• Fire
• Theft
• Comprehensive events (e.g., falling trees, windstorms, hailstorms)

RVezy will reimburse Owners for eligible physical damage costs they have paid, to a maximum of  the Actual Cash Value (ACV) of the RV, as follows:

• Canada: Maximum reimbursement amount: $150,000 CAD
• United States: Maximum reimbursement amount: $125,000 USD

Reimbursement may be adjusted based on depreciation, particularly for cosmetic damages, at the sole discretion of RVezy, acting reasonably. 

At all times, the Renter is fully responsible for any damage they cause to an RV during the rental period.

Eligibility Requirements

To qualify for protection, the following conditions must be met:

• Verified Account: All Owners must have a verified RVezy account before renting out their RV.
• Approved Insurance Profile: Owners must complete and approve their insurance profile before the rental begins. Failure to do so voids eligibility for protection.
• Photo Documentation: Owners must take and submit time-stamped photos documenting the RV’s condition within 24 hours before and after the rental period. Failure to provide these photos may result in a denial of protection.
• Signed Rental Agreement: The digital rental agreement must be signed before the rental starts. Failure to sign voids eligibility for protection 
• Compliance with RVezy’s Terms: Owners must adhere to RVezy’s Terms and Conditions.

Exclusions

The following are not covered under RVezy’s protection plans:

• Damage caused by an electrical surge when a surge protector was not provided by the Owner to the Renter;
• Water pressure damage when a pressure regulator was not provided by the Owner to the Renter;
• Normal wear and tear;
• Damage due to lack of maintenance of the RV by the Owner.
• Interior damage beyond the security deposit amount collected from the Renter;
• Damage sustained during delivery (U.S. only; Canadian Owners are covered, subject to a $1,000 deductible);
• Pre-existing damage at the start of the rental period;
• Mechanical failures and any resulting damage;
• Damage covered by a manufacturer warranty;
• Damage that occurs while the Owner is in violation of RVezy’s Terms of Service;
• Damage to or loss of personal items left in the RV;
• Damage caused by defective or improperly maintained tires (e.g., dry rot, tread depth below 4/32 inch, underinflation, age 5+ years);
• Scrapes, scratches, and dings on the underside of the RV, regardless of size;

For full coverage details, refer to the RVezy Terms of Service or contact our support team.